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TEC_TM_009 | REV. G | EN 07/19/2022 Page 75 of 76TR-30/36 INSTALL MANUAL
TRUE RESIDENTIAL
®
SERIES LIMITED WARRANTY STATEMENT
LIMITED 30 DAY COSMETIC WARRANTY
Stainless steel doors, handles, and shelves are warranted to be free from defective materials or workmanship for a period of thirty (30) days from the date
of original retail purchase. Any defects must be reported to the selling dealer within thirty (30) days from the date of original retail purchase. This limited
warranty excludes any type of freight / concealed damage.
THREE-YEAR PARTS & LABOR WARRANTY *For units purchased after Feb 1, 2013
TRUE
®
warrants to the original purchaser of every new TRUE refrigerated unit, the cabinet and all parts thereof, to be free from defects in material or
workmanship under normal and proper use and maintenance as specified by TRUE and upon proper installation and start-up in accordance with the
instruction packet supplied with each TRUE unit. TRUE’s obligation under this warranty is limited to a period of three (3) years from the date of original
installation or thirty nine (39) months after shipment date from TRUE, whichever occurs first. Contact the factory regarding warranty for installations in a
commercial/light commercial application.
SIX-YEAR SEALED SYSTEM WARRANTY – PARTS & LABOR *For units purchased after Feb 1, 2013
TRUE warrants its hermetically sealed system: compressor, evaporator coil, condenser coil, drier, metering device and connecting tubing to be free from
defects in both material and workmanship under normal and proper use and maintenance service for a period of six (6) years from the date of original
installation but not to exceed six (6) years and three (3) months after shipment from the manufacturer, whichever occurs first.
SEVEN THROUGH TWELVE-YEAR SEALED SYSTEM WARRANTY – PARTS ONLY
*For units shipped from True after Feb 1, 2017 and REGISTERED via TRUE’s Product Registration Page – TRUE warrants its hermetically sealed system:
compressor, evaporator coil, condenser coil, drier, metering device and connecting tubing to be free from defects in both material and workmanship under
normal and proper use and maintenance service period of Twelve (12) years from the date of original installation but not to exceed twelve (12) years and
three (3) months after shipment from the manufacturer, whichever occurs first. Product must be registered with TRUE within 12 months of the unit’s
installation to qualify for this warranty. Factory seconds and clear Ice machines are excluded from this warranty.
DISPLAY PRODUCTS
True Residential Products on showroom display that are sold more than 3 years (36 months) from the invoice date to the dealer would carry a 1 year parts
and labor warranty, along with an additional 4 year sealed system, parts only warranty.
ADA-COMPLIANT PRODUCTS
True Residential ADA-Compliant models have a separate warranty that is two years parts and labor with an additional three years parts only on the
compressor. Full statement can be found under the ADA product Installation Guide.
TERMS APPLICABLE TO EACH WARRANTY
Any part covered under the above warranties that is determined by TRUE to have been defective within the time frame is limited to the repair or
replacement, including labor charges, of defective parts or assemblies. The labor warranty shall include standard straight time labor charges only and
reasonable travel time, as determined by TRUE.
WARRANTY CLAIMS
All claims for labor or parts must be made directly through TRUE. All claims should include: model number and serial number of cabinet, proof of
purchase, and date of installation. In case of warranted compressor, the compressor model tag must be returned to TRUE along with the above
listed information.
WHAT IS NOT COVERED BY THIS WARRANTY
TRUE’s sole obligation under this warranty is limited to either repair or replacement of parts, subject to the additional limitations below. This warranty
neither assumes nor authorizes any person to assume obligations other than those expressly covered by this warranty.
NO CONSEQUENTIAL DAMAGES
TRUE is not responsible for economic loss, profit loss; or special, indirect or consequential damages, including without limitation, losses or damages
arising from food or product spoilage claims whether or not on account or refrigeration failure.
WARRANTY IS NOT TRANSFERABLE
This warranty is not assignable and applies only in favor of the original purchaser/user to whom delivered. Any such assignment or transfer shall void the
warranties herein made and shall void all warranties, express or implied, including any warranty or merchantability or fitness for a particular purpose.
IMPROPER USAGE
TRUE assumes no liability for parts or labor coverage for component failure or other damages resulting from improper usage or installation or failure to
clean and/or maintain product as set forth in the warranty packet provided with the unit.
ALTERATION OR NEGLECT
TRUE is not responsible for the repair or replacement of any parts that TRUE determines have been subjected after the date of manufacture to alteration,
neglect, abuse, misuse, accident, damage during transit or installation, fire, flood, or act of God.
IMPROPER ELECTRICAL CONNECTIONS
TRUE is not responsible for the repair or replacement of failed or damaged components resulting from electrical power failure, high or low voltage, use of
extension cords, or improper grounding of the unit.
YOUR RIGHTS UNDER STATE LAW
This warranty gives you specific legal rights and you may have other rights that vary from state to state. Some states do not allow the exclusion or
limitation of consequential damages or a limitation on how long an implied warranty lasts, so the above exclusion or limitation may not apply to you.
ENVIRONMENTAL ATTRIBUTES
Any and all environmental attributes, including environmental offset credit rights, with respect to TRUE refrigeration units manufactured after September
1, 2015, shall remain the property of TRUE Manufacturing Co., Inc. and are not transferred.
OUTSIDE U.S./CANADA
This warranty does not apply to, and TRUE is not responsible for, any warranty claims made on products sold or used outside the United States or Canada.
SUBMIT WARRANTY CLAIMS TO: True Residential
2001 East Terra Lane
O’Fallon MO 63366
BP_06.2021_166956
TRUE RESIDENTIAL
®
SERIES LIMITED WARRANTY STATEMENT
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