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07/19/2022Page 10 of 76 TRUE RESIDENTIAL
®
PAGE TITLE
TEC_TM_009 | REV. G | EN
OWNERSHIP
To ensure that your unit works properly from the
first day, it must be installed properly. We highly
recommend a trained refrigeration mechanic and
electrician install your True equipment. The cost of a
professional installation is money well spent.
This appliance is intended to be used in household
and similar applications such as:
• Staff kitchen areas in shops, offices and other
working environments;
• Bed and breakfast type environments;
• Catering and similar non-retail applications.
Before you start to install your TRUE unit,
carefully inspect it for freight damage. IF DAMAGE
IS DISCOVERED, DO NOT INSTALL THE UNIT OR PUT
IT IN SERVICE. Notify True customer service and
immediately file a claim with the delivery freight
carrier.
TRUE is not responsible for damage incurred during
shipment.
For any questions about installation, please contact
your True dealer or True Residential Technical
Service at 844-746-9423 or TrueResidentialService@
TrueMfg.com. Please have your model and serial
number available.
NOTICE TO
CUSTOMER
Loss or spoilage of products in
your refrigerator/freezer is not
covered by warranty. In addition
to following recommended
installation procedures, run the refrigerator/freezer
for 24 hours prior to usage to verify its proper
operation.
REGISTER YOUR PRODUCT
To qualify for TRUE’s extended
7–12 year parts only sealed system
warranty, you must register your
product* within 12 months of the
unit’s installation date. To register
your unit, complete and submit the
form at https://www.true-residential.
com/product-registration. For warranty details, please
see page 75.
SERIAL LABEL LOCATION
The serial label is located on the left wall near the
freezer wire basket or the refrigerator upper drawer.
See fig. 1.
This label contains important information such as
your model name and serial number. Please have this
information on hand when contacting True so we can
better assist you with your service- or parts-related
inquiries.
SAFETY INFORMATION & OWNERSHIP
FIG. 1.
Serial label location.
CONTACT INFORMATION
WARRANTY DEPARTMENT
Phone: 844-849-6179
TrueResidentialWarranty@truemfg.com
CUSTOMER SERVICE
Phone: 888-616-8783
info@true-residential.com
SERVICE DEPARTMENT
Phone: 844-746-9423
TrueResidentialService@truemfg.com
* Please note that ice machines do not qualify for this extended
warranty.
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