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TEC_TM_009 | REV. G | EN 07/19/2022 Page 55 of 76TR-30/36 INSTALL MANUAL
PAGE TITLEREFRIGERATOR / FREEZER OPERATION
ICE TROUBLESHOOTING
Please see the table below to troubleshoot some common problems with ice production. If your issue is not
resolved, please contact True Residential Service at 844-746-9423 or TrueResidentialService@TrueMfg.com.
Icemaker Troubleshooting
No ice
• Verify the water filter is installed
• Verify water is being supplied to the unit
• Verify the icemaker is on and has been running for at least 24 hours
• Verify the ice bin is positioned correctly
• Verify the freezer temperature is near 0°
• Verify the water filter has been replaced within the last 12 months and has been
installed correctly
Black flecks in the ice cubes
Stop use and contact True Residential Technical Service
Bad taste
• Defrost the freezer and clean with soap and water
• Place coee grounds or charcoal briquettes in the freezer to absorb odor
Hollow cubes
Clean the condenser coil. Contact True Residential Customer Service if the issue
is unresolved.
ICE MENU NAVIGATION (OPTIONAL ICEMAKER ONLY)
To enter the Ice Menu, press ICE on the user interface. Use the UP and DOWN arrows to navigate between the
menu options and use ICE to make a selection. See the diagram below.
The Ice Menu contains three operations.
• Ice Maker: Toggles the icemaker between on/off.
• Max Ice: Maximizes ice production for 24 hours.
• Water Filter Reset: Immediately resets the countdown to change the water filter.
MODEICE
LIGHT
ALARM
38°F
To change selection (dark highlight/white text)
To toggle ICE MAKER and MAX ICE between ON and OFF
Return to home if EXIT is highlighted
0ºF
0ºF
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