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Horizontal voids appear on prints
Leading edge
Trailing edge
Action Yes No
Step 1
a Make sure your software program is using a correct fill pattern.
b Resend the print job.
Do horizontal voids appear on prints?
Go to step 2. The problem is
solved.
Step 2
a Load the specified tray or feeder with a recommended type of
paper.
b Resend the print job.
Do horizontal voids appear on prints?
Go to step 3. The problem is
solved.
Step 3
a Redistribute the toner in the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.
2 Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
3 Reinstall the imaging unit, and then the cartridge.
b Resend the print job.
Do horizontal voids appear on prints?
Go to step 4. The problem is
solved.
Step 4
Replace the imaging unit, and then resend the print job.
Do horizontal voids appear on prints?
Contact
customer
support.
The problem is
solved.
Troubleshooting 299
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