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Troubleshooting
Problem Possible Solutions
Sound is blurry or cuts out
momentarily.
• If you use an external antenna, check the direction, position and
connection of the antenna.
• Adjust the direction of your antenna or reset or fine tune the channel.
Related information
No sound or the sound is too low. on page 52
Network Issues
When the TV has difficulties in connecting to the Internet, these steps may help resolve the problem.
> Settings > Support > Self Diagnosis > Network Test
If the TV network is connected, the screen will display Connected successfully.
Problem Possible Solutions
The TV cannot connect to
apps.
• Make sure the TV has a network connection.
•
Run > Settings > Support > Self Diagnosis > Network Test
• Contact your Internet service provider.
The wireless network
connection failed.
• Make sure your wireless modem/router is on and connected to the
Internet.
The wireless network signal
is too weak.
• Position your wireless router, modem router, or access point in a central
location. Avoid putting it in a corner.
Related information
My TV cannot connect to the network. on page 53
Channel and Broadcast Issues
For problems while watching live TV or scanning for new services, these suggestions might help to resolve
any issues.
Problem Possible Solutions
In Live TV, there is no
signal, or a weak signal,
or you cannot find any
channels.
• Make sure that the antenna cable is connected to the correct port.
• Make sure that the antenna cable is not loose or disconnected.
• If "no signal or weak signal" occasionally happens, disconnect antenna
cable and reconnect it.
• Run Reset to Factory Default or scan channels again.
> Settings > Support > Factory Reset
> Settings > Channel > Auto Channel Scan
Related information
Prepare Live TV on page 6
Channel Scan on page 9
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