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19
EN
www.napoleon.com
N415-0543 JUL 17.20
Problem Possible Causes Soluon
Infrared burner (if
equipped) ashes
back (during operaon
the burner abruptly
makes a loud “whoosh”
sound, followed by a
connuous blow-torch
type sound and grows
dim.)
Ceramic les overloaded with grease
drippings and build-up. Ports are
clogged.
Burner overheated due to inadequate
venlaon (too much grill surface
covered by griddle or pan.)
Cracked ceramic le.
Leaking gasket surrounding the
ceramic le, or a weld failure in the
burner housing.
Turn burner o and allow to cool for at least two
minutes. Relight burner and burn on high for at
least ve minutes or unl the ceramic les are
evenly glowing red.
Ensure that no more than 75% of the grill
surface is covered by objects or accessories.
Turn burner o and allow to cool for at least two
minutes, then relight.
Allow burner to cool and inspect very closely
for cracks. If any cracks are found, contact
your authorized Napoleon dealer to order a
replacement burner assembly.
Contact your authorized Napoleon dealer for
instrucons on ordering a replacement burner
assembly.
Electronic Ignion not
working.
Unit not connected to power.
Blown Fuse.
Faulty transformer.
Terminals on switch or circuit board
are corroded or loose.
Faulty igniter.
Dirty or corroded electrodes.
Plug power cord (from working GFI protected
outlet) into electrical box on the back of the grill.
Plug transformer cord into power box.
Replace fuse located on outlet line of
transformer.
Check transformer output – should be 12VAC.
Replace if required.
Clean connecons and ensure connectors are
pushed together rmly. Access to circuit board
is under electrical cover on le side of cabinet.
Replace igniter – located under electrical cover.
Clean or replace as required.
Oven and control panel
lights not working
Unit not connected to power.
Blown fuse.
Faulty transformer.
Terminals on switch or circuit board
are corroded or loose.
Bulbs blown (oven lights only).
Plug power cord (from working GFI protected
outlet) into electrical box on the back of the grill.
Plug transformer cord into power box.
Replace fuse located on outlet line of
transformer.
Check transformer output – should be 12VAC.
Replace if required.
Clean connecons and ensure connectors are
pushed together rmly. Access to circuit board
is under electrical cover on le side of cabinet.
Replace bulbs as per the instrucons in the
maintenance secon of the manual.
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