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Media Files
135 Some les are interrupted during playback.
135
Some les can't be played.
Voice Assistant Issues
136 The voice commands do not work well.
136
Bixby/Alexa answers although I did not call it.
136
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
137
Voice recognition does not work with the Samsung Smart
Remote unlike other features. There is no response even if
the Voice Assistant button is pressed.
137
During voice recognition, the heavy load message appears
and the function does not work.
137
I want to see weather information of the desired area.
Other issues
138 The Product is hot.
138 The Product smells like plastic.
138
The settings are lost after 5 minutes or every time the
Product is turned off.
138
The Product is tilted to the side.
138
The stand is wobbly or crooked.
139 A POP (Product’s internal banner ad) appears on the screen.
139 The Product is making a popping noise.
139 The Product is making a humming noise.
139 The Product narrates the screen events in voice-over.
140
Q & A
Diagnosing Product operational issues
141
Self Diagnosis
142
Cannot select Signal Information in Self Diagnosis.
142
Reset Smart Hub
142
Reset picture
142
Reset sound
Getting Support
143 Finding the contact information for service
143 Getting support through Remote Management
143 Checking the Calibration Report
143 Requesting service
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