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Troubleshooting
The following are troubleshooting solutions for each problem.
Picture Issues
When the Product has trouble with the picture, these steps may help resolve the problem.
The screen is ashing or has become dark
If your Product is ickering or dimming sporadically, you may need to disable some of the energy efciency
features.
Disable Brightness Optimisation, Brightness Reduction, Motion Lighting, or Contrast Enhancer.
• Menu Settings All Settings General & Privacy Power and Energy Saving Brightness
Optimisation Try Now
• Menu Settings All Settings General & Privacy Power and Energy Saving Brightness
Reduction Try Now
•
Menu Settings All Settings General & Privacy Power and Energy Saving Motion Lighting
Try Now
• Menu Settings All Settings Picture Expert Settings Contrast Enhancer Try Now
Run Picture Test. When the tested image quality is normal, check the signal of the connected device.
•
Menu Settings Support Device Care Self Diagnosis Picture Test Try Now
The picture is not bright, or the picture colours do not look clear
If the screen appears too dim, try changing the settings under Reset Picture or disabling Brightness Optimisation,
Brightness Reduction.
• Menu Settings All Settings Picture Expert Settings Reset Picture Try Now
•
Menu Settings All Settings General & Privacy Power and Energy Saving Brightness
Optimisation Try Now
• Menu Settings All Settings General & Privacy Power and Energy Saving Brightness
Reduction Try Now
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