© 2021 by Snow Joe
®
, LLC
All rights reserved. Original instructions.
SAVE THESE INSTRUCTIONS
A Division of Snow Joe
®
, LLC
OPERATOR’S MANUAL
R
Model iON100V-21SB-CT-RM Form No. SJ-iON100V-21SB-CT-880E-MR3-V2
CORDLESS SNOW BLOWER – TOOL ONLY
100-VOLT MAX* | 21-INCH | LED LIGHTS
© 2021 by Snow Joe
®
, LLC
All rights reserved. Original instructions.
SAVE THESE INSTRUCTIONS
1
A Division of Snow Joe
®
, LLC
OPERATOR’S MANUAL
R
Model iON100V-21SB-CT-RM Form No. SJ-iON100V-21SB-CT-880E-MR3-V2
CORDLESS SNOW BLOWER – TOOL ONLY
100-VOLT MAX* | 21-INCH | LED LIGHTS
IMPORTANT!
Safety Instructions
All Operators Must Read These
Instructions Before Use
Read all instructions when using cordless snow blowers.
Basic safety precautions should always be followed to reduce
theriskofre,electricshock,andpersonalinjury.
General Safety Rules
Notice the personal safety alert symbol m used in this
manual to draw your attention to a WARNING given along
with the particular operating instruction. This means that
the operation requires special ATTENTION, CAUTION, and
AWARENESS.
• Keep work area clean and well lit – Cluttered, dark areas
invite accidents.
• Use the right product – Do not use this machine for any
jobexceptthatforwhichitisintended.
•
mCAUTION! –Exercisecautiontoavoidslippingorfalling.
Wear protective footwear that will protect your feet and
improve your footing on slippery surfaces.
• Use safety glasses –Alsousesafetyfootwear,snug-tting
clothing, protective gloves, hearing and head protection.
• Stay alert – Watch what you are doing. Use common
sense. Do not operate the snow blower when you are tired
or undertheinuenceofalcoholordrugs.
• Store indoors – When not in use, the snow blower should
be kept dry and stored out of the reach of children in a high
or locked place.
• Maintain snow blower with care – Follow instructions for
lubricating and changing accessories.
mWARNING! Always disengage the switch bar lever,
and disconnect the battery pack; wait for all movement to
stopbeforemakinganyadjustments,inspecting,servicing,
changing accessories, cleaning the snow blower, or when
any other dangerous conditions present. Any such operation
should be performed after revolving parts inside the snow
blower stop completely. Such preventive safety measures
reduce the risk of starting the power tool accidentally.
mWARNING! When replacing any parts, you must strictly
observe the instructions and procedures described in this user
manual. Special care should be paid to any rubber parts, since
these parts may increase the engine load and decrease its
mechanical power if damaged.
mWARNING! If you notice that the snow blower is not
running properly or hear abnormal sounds from the engine
when it is in use, immediately stop the machine, disconnect
the battery pack, and contact Snow Joe
®
+ Sun Joe
®
customer
service center at 1-866-SNOWJOE (1-866-766-9563).
• Moving parts present risks – Keep your face, hair,
clothing, hands, and feet away from moving parts.
All guards and safety attachments must be installed
properlybeforeusingtheunit.Shutoanddisconnectthe
battery pack(s) before touching any parts other than the
handles and switch.
For all Snow Blowers
• Do not use on graveled surfaces unless the snow blower is
adjustedforsuchasurfaceinaccordancewiththemanual.
• Keep children away. All visitors should be kept a safe
distance from work area.
• Dressproperly.Donotwearlooseclothingorjewelry.
They can be caught in moving parts.
• Wear rubber boots when operating the snow blower.
• Operation of the snow blower in the hand-held position is
unsafe,exceptinaccordancewiththespecialinstructions
for such use provided in the operator's manual.
• Avoid accidental starting – Make sure the safety button is
oandtheswitchbarleverisdisengagedbefore inserting
the battery pack(s) into the unit. Do not transport the
snow blower with the safety button and the switch bar
lever engaged.
• Keep hands away from moving parts.
• Keep guards in place and in working order.
• Do not force the snow blower. Use the snow blower at
the rate for which it was designed to ensure optimal
performance and safe operation.
• Do not overreach. Keep proper footing and balance at
all times.
mWARNING! Ifthesnowblowerstrikesanyobject,
follow these steps:
i) Stop the snow blower and remove the battery pack(s).
ii) Inspect for damage.
iii) Repair any damage before restarting and operating
the snow blower.
2
For Walk-behind Snow
Blowers
This snow blower is capable of amputating hands and feet
andthrowingobjects.Failuretoobservethefollowingsafety
instructionscouldresultinseriousinjury.
Training
1. Read, understand and follow all instructions on the
machine and in the manual before operating this unit. Be
thoroughly familiar with the controls and the proper use of
the equipment. Know how to stop the unit and disengage
the controls quickly.
2. Never allow children to operate the equipment.
Never allow adults to operate the equipment without
proper instruction.
3. Keep the area of operation clear of all persons, particularly
small children.
4. Exercisecautiontoavoidslippingorfalling.Especially
when operating the snow blower in reverse.
Preparation
1. Thoroughly inspect the area where the equipment is to be
used and remove all doormats, sleds, boards, wires, and
otherforeignobjects.
2. Do not operate the equipment without wearing adequate
wintergarments.Avoidloosettingclothingthatcanget
caught in moving parts. Wear footwear that will improve
footing on slippery surfaces.
3. Neverattempttomakeanyadjustmentwhilethe
motorisrunning,exceptwhenspecically
recommended by manufacturer.
4. Always wear safety glasses or eye shields during
operationorwhileperforminganadjustmentorrepair
toprotecteyesfromforeignobjectsthatmaybethrown
from the machine.
Operation
1. Do not put hands or feet near or under rotating parts.
Keep clear of the discharge opening at all times.
2. Exerciseextremecautionwhenoperatingonorcrossing
gravel drives, walks, or roads. Stay alert for hidden
hazardsortrac.
3. Afterstrikingaforeignobject,stopthemotor,removethe
battery pack(s), thoroughly inspect the snow blower for
any damage, and repair the damage before restarting and
operating the snow blower.
4. If the unit start to vibrate abnormally, stop the motor and
check immediately for the cause. Vibration is generally a
warning of trouble.
5. Stop the motor whenever you leave the operating position,
before unclogging the auger/impeller housing or discharge
chute,andwhenmakinganyrepairs,adjustmentsor
inspection.
6. When cleaning, repairing, or inspecting the snow blower,
stop the motor and make sure the auger/impeller and all
moving parts have stopped.
7. Donotrunthemotorindoors.Exceptwhenstartingthe
motor and for transporting the snow blower in or out of
thebuilding.Opentheoutsidedoors.Exhaustfumes
are dangerous.
8. Exerciseextremecautionwhenoperatingonslopes.
9. Never operate the snow blower without proper guards and
other safety protective devices in place and working.
10. Never direct the discharge toward people or areas
where property damage can occur. Keep children and
others away.
11. Do not overload the machine at high transport speeds
on slippery surfaces. Look behind and use care when
operating in reverse.
12. Do not overload the machine capacity by attempting to
clear snow at too fast a rate.
13. Disengage the power to the auger/impeller when snow
blower is transported or not in use.
14. Use only attachment and accessories approved by the
manufacturer of the snow blower.
15. Never operate the snow blower without good visibility or
light.Alwaysbesureofyourfooting,andkeeparmhold
on the handle. Walk; Never run.
16. Never touch a hot motor.
Clearing a Clogged Discharge Chute
mWARNING! Rotatingbladescancauseseriousinjury.
Never attempt to unclog or clean unit while auger is running.
Hand contact with the rotating auger/impeller inside the
dischargechuteisthemostcommoncauseofinjury
associated with snow blowers. Never use your hand to clean
out the discharge chute.
To clean the chute:
1. SHUT THE MOTOR OFF AND REMOVE THE BATTERY
PACK(S).
2. Wait 10 seconds to be sure the auger blades have
stopped completely.
3. Always use a clean-out tool, such as Snow Joe
®
universal
chuteclean-outtool(ModelSJCOT).Visitsnowjoe.com
to purchase.
Maintenance and Storage
1. Check shear bolts and other bolts at frequent intervals
for proper tightness to be sure the equipment is in safe
working condition.
2. Always refer to the operator's manual for important details
ifthesnowbloweristobestoredforanextendedperiod.
3. Maintain or replace safety and instruction labels,
as necessary.
3
4. Run the machine a few minutes after plowing snow to
prevent freeze-up of the auger/impeller.
Battery + Charger
Safety Instructions
NOTE: This unit is a tool only. The battery and the charger
are not included. They must be purchased separately. The
iON100V-21SB-CT is compatible with the following batteries
(models iON100V-2.5AMP and iON100V-5AMP) and charger
(model iON100V-RCH). See page 20 for battery options and
specications,orvisitsnowjoe.com.
We pay a great deal of attention to the design of every battery
pack to ensure that we supply you with batteries that are safe,
durable and have a high energy density. The battery cells have
a wide range of safety devices. Each individual cell is initially
formatted and its electrical characteristic curves are recorded.
Thisdataisthenusedexclusivelytobeabletoassemblethe
best possible battery packs.
Despite all the safety precautions, caution must always be
exercisedwhenhandlingbatteries.Thefollowingpointsmust
be obeyed at all times to ensure safe use. Safe use can only
be guaranteed if undamaged cells are used. Incorrect handling
of the battery pack can cause cell damage.
IMPORTANT!Analysesconrmthatincorrectuseandpoor
care of high-performance batteries are the main factors
responsible for personal and/or product damage.
mWARNING! Use only approved replacement batteries;
other batteries may damage the cordless snow blower and
cause it to malfunction, which can lead to serious personal
injury.
mCAUTION! Toreducetheriskofinjury,chargethe
iON100V-2.5AMP battery pack or the iON100V-5AMP battery
pack only in their compatible charger (model iON100V-RCH,
soldseparately).Othertypesofchargerspresentriskofre,
personalinjury,anddamage.Donotwireabatterypacktoa
power supply plug or car cigarette lighter. Such misuse will
permanently disable or damage the battery pack.
• Avoid dangerous environments – Do not charge the
battery pack(s) in rain, snow or in damp or wet locations.
Do not use the battery pack(s) or charger in the presence of
explosiveatmospheres(gaseousfumes,dustorammable
materials) because sparks may be generated when inserting
orremovingthebatterypack(s),whichcouldleadtoare.
• Charge in a well-ventilated area – Do not block the
charger vents. Keep them clear to allow for proper
ventilation.Donotallowsmokingoropenamesneara
chargingbatterypack.Ventedgasesmayexplode.
NOTE: The safe temperature range for the batteries is -4°F
(-20°C) to 113°F (45°C). Do not charge the battery pack(s)
outside in freezing weather; charge it at room temperature.
• Maintain charger cord – When unplugging the charger,
pull the plug, not the cord, from the receptacle to reduce
the risk of damage to the electrical plug and cord. Never
carry the charger by its cord or yank it by the cord to
disconnect it from the receptacle. Keep the cord away
from heat, oil and sharp edges. Make sure the cord will not
besteppedon,trippedoverorsubjectedtodamageor
stress when the charger is in use. Do not use the charger
with a damaged cord or plug. Replace a damaged charger
immediately.
• Do not use an extension cord unless it is absolutely
necessary – Using the wrong, damaged or improperly
wiredextensioncordposesariskofreandelectricshock.
Ifanextensioncordmustbeused,plugthechargerintoa
properlywired18gaugeorlargerextensioncordwiththe
female plug matching the male plug on the charger. Make
surethattheextensioncordisingoodelectricalcondition.
• Use only recommended attachments – Use of an
attachment not recommended or sold by the battery
charger or battery pack manufacturer may result in risk of
re,electricshockorpersonalinjury.
• Unplug charger when not in use – Make sure to remove
battery pack from unplugged chargers.
mWARNING! To reduce the risk of electric shock,
always unplug the charger before performing any cleaning
ormaintenance.Donotallowwatertoowintothecharger.
Use a Ground Fault Circuit Interrupter (GFCI) to reduce shock
hazards.
• Do not burn or incinerate the battery pack(s) –
Batterypacksmayexplode,causingpersonalinjuryor
damage.Toxicfumesandmaterialsarecreatedwhen
battery packs are burned.
• Do not crush, drop or damage the battery pack(s) –
Do not use the battery pack(s) or charger if they have
sustained a sharp blow, been dropped, run over or have
been damaged in any way (i.e. pierced with a nail, hit with a
hammer, stepped on, etc.).
• Do not disassemble – Incorrect reassembly may pose
aseriousriskofelectricshock,reorexposuretotoxic
battery chemicals. If the battery pack(s) or charger are
damaged, contact an authorized Snow Joe
®
+
Sun Joe
®
dealer or call the Snow Joe
®
+ Sun Joe
®
customer service center at 1-866-SNOWJOE
(1-866-766-9563) for assistance.
4
• Battery chemicals cause serious burns – Never let a
damaged battery pack contact the skin, eyes or mouth.
If a damaged battery pack leaks battery chemicals, use
rubber or neoprene gloves to safely dispose of it. If skin
isexposedtobatteryuids,washtheaectedareawith
soapandwaterandrinsewithvinegar.Ifeyesareexposed
tobatterychemicals,immediatelyushwithwaterfor20
minutes and seek medical attention. Remove and dispose
of contaminated clothing.
• Do not short circuit – A battery pack will short circuit if
ametalobjectmakesaconnectionbetweenthepositive
and negative contacts on the battery pack. Do not place a
battery pack near anything that may cause a short circuit,
such as paper clips, coins, keys, screws, nails and other
metallicobjects.Ashort-circuitedbatterypackposesarisk
ofreandseverepersonalinjury.
• Store your battery pack(s) and charger in a cool, dry
place – Do not store the battery pack(s) or charger where
temperaturesmayexceed104ºF(40ºC),suchasindirect
sunlight or inside a vehicle or metal building during the
summer.
Information about the battery
1. The battery packs (model iON100V-2.5AMP or
iON100V-5AMP) must be purchased separately for
use with this cordless snow blower are only partially
charged. The battery packs have to be charged
completelybeforeyouusethetoolforthersttime.
2. For optimum battery performance, avoid low discharge
cycles by charging the battery pack(s) frequently.
3. Store the battery pack(s) in a cool place, ideally at 59°F
(15°C) and charged to at least 40%.
4. Lithium-ionbatteriesaresubjecttoanaturalaging
process. The battery pack(s) must be replaced at the
latestwhenitscapacityfallstojust80%ofitscapacity
when new. Weakened cells in an aged battery pack are no
longer capable of meeting the high power requirements
needed for the proper operation of your snow blower,
and therefore pose a safety risk.
5. Donotthrowbatterypacksintoanopenreasthisposes
ariskofexplosion.
6. Donotignitethebatterypacksorexposeittore.
7. Donotexhaustivelydischargebatteries.Exhaustive
discharge will damage the battery cells. The most
commoncauseofexhaustivedischargeislengthystorage
or non-use of partially discharged batteries. Stop working
as soon as the performance of the battery falls noticeably
or the electronic protection system triggers. Place the
battery pack(s) in storage only after it has been fully
charged.
8. Protect the battery pack(s) and the tool from overloads.
Overloads will quickly result in overheating and cell
damage inside the battery housing even if this overheating
isnotapparentexternally.
9. Avoid damage and shocks. Immediately replace batteries
that have been dropped from a height of more than one
meterorthosethathavebeenexposedtoviolentshocks,
even if the housing of the battery pack appears to be
undamaged. The battery cells inside the battery may have
sueredseriousdamage.
10. Ifthebatterypack(s)suersoverloadingandoverheating,
theintegratedprotectivecutowillswitchothe
equipment for safety reasons. If this situation happens,
stop the tool and let the battery pack(s) cool down for a
few minutes before restarting.
11. Use only original battery packs. The use of other batteries
posesareriskandmayresultininjuriesoranexplosion.
Information about the charger and the
charging process
1. Please check the data marked on the rating plate of the
battery charger (sold separately). Be sure to connect the
battery charger to a power supply with the voltage marked
ontheratingplate.Neverconnectittoadierentmains
voltage.
2. Protect the battery charger and its cord from damage.
Keep the charger and its cord away from heat, oil and
sharp edges. Have damaged cords repaired without delay
byaqualiedtechnicianatanauthorizedSnowJoe
®
+
Sun Joe
®
dealer or call the Snow Joe
®
+ Sun Joe
®
customer service center at 1-866-SNOWJOE
(1-866-766-9563).
3. Electrical plugs must match the outlet. Never modify
the plug in any way. Do not use any adapter plugs with
groundedappliances.Unmodiedplugsandmatching
outlets will reduce the risk of electric shock.
4. Keep the battery charger, battery pack(s) and the cordless
tool out of the reach of children.
5. Do not use the supplied battery charger to charge other
cordless tools.
6. During periods of heavy use, the battery pack(s) will
become warm. Allow the battery pack to cool to room
temperature before inserting it into the charger to
recharge.
7. Donotoverchargebatteries.Donotexceedthemaximum
charging times. These charging times only apply to
discharged batteries. Frequent insertion of a charged or
partially charged battery pack will result in overcharging
and cell damage. Do not leave batteries in the charger for
days on end.
8. Never use or charge batteries if you suspect that it has
been more than 12 months since the last time they were
charged. There is a high probability that the battery pack
hasalreadysuereddangerousdamage(exhaustive
discharge).
9. Charging batteries at a temperature below 50°F (10°C) will
causechemicaldamagetothecellsandmaycauseare.
10. Donotusebatteriesthathavebeenexposedtoheat
during the charging process, as the battery cells may have
suereddangerousdamage.
5
11. Donotusebatteriesthathavesueredcurvatureor
deformation during the charging process or those that
exhibitotheratypicalsymptoms(gassing,hissing,
cracking, etc.)
12. Neverfullydischargethebatterypack(s)(maximum
recommended depth of discharge is 80%). A complete
discharge of the battery pack will lead to premature aging
of the battery cells.
Protection from environmental
inuences
1. Wear suitable work clothes. Wear safety goggles.
2. Protect your cordless tool and the battery charger from
moisture and rain. Moisture and rain can cause dangerous
cell damage.
3. Do not use the cordless tool or the battery charger near
vaporsandammableliquids.
4. Use the battery charger only in dry conditions and at an
ambient temperature of 50°F - 104°F (10°C - 40°C).
5. Do not keep the battery charger in places where the
temperature is liable to reach over 104°F (40°C). In
particular, do not leave the battery charger in a car that is
parked in the sunshine.
6. Protect batteries from overheating. Overloads,
overchargingandexposuretodirectsunlightwillresult
in overheating and cell damage. Never charge or work
with batteries that have been overheated – replace them
immediately, if possible.
7. Store the charger and your cordless tool only in dry
locations with an ambient temperature of 50°F - 104°F
(10°C - 40°C). Store your lithium-ion battery pack(s) in a
cool, dry place at a temperature of 50°F - 68°F (10°C -
20°C). Protect the battery pack(s), charger and cordless
tool from humidity and direct sunlight. Only place fully
charged batteries in storage (charged to at least 40%).
8. Prevent the lithium-ion battery pack(s) from freezing.
Battery packs that were stored below 32°F (0°C) for more
than 60 minutes must be discarded.
9. When handling batteries, be wary of electrostatic charge.
Electrostatic discharges can damage the electronic
protection system and the battery cells. Avoid electrostatic
charging and never touch the battery poles.
6
Safety Symbols
The following table depicts and describes safety symbols that may appear on this product. Read, understand and follow all
instructions on the machine before attempting to assemble and operate.
The rotating part will continuously
run for several seconds after you
turnothemachine.
READ THE OPERATOR'S
MANUAL(S) – Read, understand
and follow all instructions in the
user manual(s) before attempting
to assemble and operate.
SAFETY ALERT – Indicates a
precaution, a warning or a danger.
Wear hearing protection.
Wear eye protection.
Wear breathing protection.
WARNING!Donotexposethe
unit to rain or wet conditions.
Keep dry.
CAUTION! Beware of stones and
otherforeignobjectsthatcould
be thrown from the appliance.
DANGER! Cutting/dismemberment
hazard – Keep hands away from the
rotating auger. Do not use hands to
unclog rotor housing. Stop motor
before removing debris.
DANGER! Cutting/dismemberment
hazard - Keep feet away from the
rotating auger.
Symbols SymbolsDescriptions Descriptions
Indoor use only. Only use battery charger indoors.
Do not use hands to unclog chute.
Keep hands, feet and clothing
away from the rotating auger to
avoidinjury.
Keep bystanders and children a
safe distance (at least 33 ft/10 m)
away from the work area.
Wear protective gloves and non-slip
footwear when using the machine
and handling debris.
7
Know Your Cordless Snow Blower
Read the owner’s manual and safety rules carefully before operating your cordless snow blower. Compare the illustration below
totheactualunitinordertofamiliarizeyourselfwiththelocationofthevariouscontrolsandadjustments.Savethismanualfor
future reference.
1
2
3
4
5
6
7
89
11
12
13
14
15
16
17
18
19
10
BATTERY COMBINATION
NOTE: This snow blower can be powered by either one (1) 5 AMP Snow Joe
®
100-Volt lithium-ion battery or any
combination of two (2) Snow Joe
®
100-Volt lithium-ion batteries.
SOLD SEPARATELY
iON100V-2.5AMP
iON100V-5AMP
iON100V-RCH
Battery + Charger
options available at
snowjoe.com
1. Soft grip
2. Switch bar level
3. Chute rotate buttons
(left and right)
4. LED light button
5. Safety button
6. Handle frame
7. Battery compartment
cover
8. Chutedeectortrigger
9. Chutedeectorhandle
10. Hexkeywrench
11. Chutedeector
12. Discharge chute
13. LED lights (2)
14. Auger blades
15. Scraper bar
16. Wheels (2)
17. Handle frame locks (2)
18. Battery compartment
19. Auger speed dial
One iON100V-5AMP
battery
COMBINATION
BASIC ADVANCED PREMIUM
One iON100V-5AMP battery +
one iON100V-2.5AMP battery
Two iON100V-5AMP
battery
8
Technical Data
Motor ........................................................... 2800 W Brushless
BatteryVoltageMax* ................................................. 100V D.C.
No Load Speed .................................1000 – 1500 ± 10% RPM
ThrowDistanceMax ................................................. 30 ft (9 m)
Auger ...................................................... 2-blade paddle auger
Clearing Width ..................................................... 21 in. (53 cm)
Depth of Snow Cut ............................................. 12 in. (30 cm)
Stages ................................................................... Single stage
Directional Control .................................180ºauto-rotatechute
LED Light ........................................................... 2.5 watt (each)
Net Weight ..................................................... 58.9 lbs (26.7 kg)
* Initial no-load voltage, when fully charged, peaks at 100.8 volts; nominal voltage
under typical load is 86.4 volts.
NOTE: Battery runtime may vary depending on snow
conditions.
NOTE: This unit is a tool only. In order to operate this snow
blower, you will need to additionally purchase either the
iON100V-2.5AMP or iON100V-5AMP lithium-ion battery and
the 100V quick charger (model iON100V-RCH). See page 20
forbatteryoptionsandspecications,orvisitsnowjoe.com.
Unpacking
Carton Contents:
• Cordlesssnowblowerwithhandleframe
• Discharge chute assembly
• Discharge chute screws (3)
• Hexkey
• Manualwithregistrationcard
1. Carefully remove the cordless snow blower and check to
see that all of the above items are supplied.
2. Inspect the product carefully to make sure no breakage or
damageoccurredduringshipping.Ifyounddamagedor
missing parts, DO NOT return the unit to the store. Please
call the Snow Joe
®
+ Sun Joe
®
customer service center at
1-866-SNOWJOE (1-866-766-9563).
NOTE: Do not discard the shipping carton and packaging
material until you are ready to use the cordless snow
blower. The packaging is made of recyclable materials.
Properly dispose of these materials in accordance with
local regulations or save the packaging for long-term
product storage.
MPORTANT! The equipment and packaging material are
not toys. Do not let children play with plastic bags, foils
or small parts. These items can be swallowed and pose a
suocationrisk!
Battery Pack Operation
This equipment is powered by either one or two lithium-ion
batteries (sold separately). The battery pack(s) are completely
closed and maintenance free.
Battery Charge Level Indicator
The battery pack(s) is equipped with a push button for
checking the charge level. Simply press the push button to
readothebatterychargelevelfromtheLEDsofthebattery
indicator (Fig.1):
• All4levelmonitoringLEDsarelit:Batterychargelevel
is high.
• 3levelmonitoringLEDsarelit:Batterychargelevelis
decreasing.
• 2levelmonitoringLEDsarelit:Batterychargelevelis
decreasing. Stop work as soon as possible.
• 1levelmonitoringLEDislit:Batteryisat.Stopwork
IMMEDIATELY and charge the battery. Otherwise the
battery’s service life will be greatly shortened.
TOOL ONLY
BATTERY + CHARGER SOLD SEPARATELY.
This snow blower can be powered by either one (1) 5-AMP
Snow Joe
®
100-Volt lithium-ion battery or any combination
of two (2) Snow Joe
®
100-Volt lithium-ion batteries. See
page 20 for battery options and specications, or visit
sunjoe.com.
Fig. 1
Charge level indicator push button
Press
9
NOTE: If the charge level button does not appear to be
working, place the battery pack(s) on the charger and charge
as needed.
NOTE: Immediately after using the battery pack(s), the charge
level button may display a lower charge than it will if checked
a few minutes later. The battery cells “recover” some of their
charge after resting.
USB Charging Port
iON100V series batteries are equipped with a USB port
(or ports, depending on your model) which can provide 5 V
power for most popular smartphones, tablets, wearables and
other USB devices.
To charge with the battery, Connect the USB cable that came
with your device to the USB port (or ports) on your iON100V
series battery and to your device. The charging process will
start immediately (Fig. 2).
NOTE: Ifyouexperienceanyissueswithchargingyour
particular device, ensure that the battery pack is fully charged.
mWARNING! Make sure the battery’s USB port(s) are not
contaminated with lint or other debris. Use a canned-air type
of product periodically to ensure that the port openings are
clear.
LED light
(iON100V-5AMP batteries only – sold
separately)
The iON100V-5AMP battery is equipped with a 0.35 watt LED
light located on the handle, which is good for camping and
emergency illumination. To turn on the LED light, open the
carry handle, and press the battery push button twice in a row.
ToturnotheLEDlight,pressthebatterypushbuttontwice
again (Fig. 3).
NOTE: This function only comes with iON100V-5AMP battery.
iON100V-2.5AMP battery is not equipped with the handle or
the LED light.
Charger Operation
m
WARNING! Charge only the iON100V-2.5AMP or
the iON100V-5AMP lithium-ion battery packs in compatible
iON100V-RCH battery charger. Other types of batteries may
causepersonalinjuryanddamage.
Toreducetheriskofelectricshock,donotallowwatertoow
into the charger's AC/DC plug.
The battery is at 20% capacity and
requires charging
Light IndicatorsLights
The battery is at 50% capacity and
requires charging soon
The battery is at 70% capacity
The battery is at full capacity
USB charging
ports
iON100V-2.5AMP iON100V-5AMP
Fig. 2
Fig. 3
LED light
Push twice to start/stop
TOOL ONLY
BATTERY + CHARGER SOLD SEPARATELY.
This snow blower can be powered by either one (1) 5-AMP
Snow Joe
®
100-Volt lithium-ion battery or any combination
of two (2) Snow Joe
®
100-Volt lithium-ion batteries. See
page 20 for battery options and specications, or visit
sunjoe.com.
10
When to Charge the iON100V Lithium-
iON Batteries
NOTE: The iON100V-2.5AMP and iON100V-5AMP lithium-ion
battery packs do not develop a "memory" when charged after
only a partial discharge. Therefore, it is not necessary to run
down the battery pack before placing it into the charger.
• Usethebatterychargeindicatorlightstodeterminewhento
charge your iON100V-2.5AMP and iON100V-5AMP lithium-
ion battery packs.
• Youcan"top-o"yourbatterypack'schargebeforestarting
abigjoborafteralongdayofuse.
Charging the Battery Packs
1. Flip open the battery compartment cover, push the battery
releasing button to release the battery pack(s). Pull the
battery pack(s) out of the equipment. (Fig. 4).
2. Check that the mains voltage is the same as that marked
on the rating plate of the battery charger. Then, insert the
charger's plug into the electrical wall outlet. When you
plug in the charger, the red light will illuminate steadily
(Fig. 5).
mCAUTION! Charger iON100V-RCH is rated for 100 –
120 volt AC only. DO NOT plug the charger into any outlet that
will provide power with a higher voltage. Over voltage charging
will be harmful to both the battery and charger, and may cause
the charger to burn out.
3. Place the battery pack into the charger by sliding the
pack as shown until it clicks into the position. When the
battery is inserted properly, the green light will slowly
ashto indicate that the battery is charging. The red light
willturno.Youwillalsohearafansound(Fig.6).
4. When the green light stays on, the battery is fully charged
(Fig. 6).
Fig. 4
Battery compartment
cover
Battery releasing
buttons
Fig. 5
Red
Fig. 6
Charging Fully Charged
Slowlyashgreen
Green
11
NOTE: Ifthegreenlightisowhiletheredlightashesslowly,
this indicates a temperature abnormality (i.e. that the battery
packistoohot).Ifthegreenlightisowhiletheredlight
ashesrapidly,thisindicatesthere'ssomethingwrongwiththe
charger or the battery. Wait for a while and try to reinsert the
battery into the charger. If the situation still persists, contact
Snow Joe
®
+ Sun Joe
®
customer service at 1-866-SNOWJOE
(1-866-766-9563).
5. A fully discharged iON100V-2.5AMP battery pack with an
internal temperature in the normal range will fully charge
in50minutes(between50ºF/10ºCand104ºF/40ºC).A
fully discharged iON100V-5AMP battery pack with an
internal temperature in the normal range will fully charge
in1hr40minutes(between50ºF/10ºCand104ºF/40ºC).
Heavily cycled battery packs may take longer to
charge completely.
6. When charging is complete, remove the battery from the
charger by pulling the battery backward to unlock it from
the charger (Fig. 7).
7. Timely recharging of the battery will help prolong the
battery's life. You must recharge the battery pack(s) when
you notice a drop in the equipment's power.
IMPORTANT! Never allow the battery pack(s) to become
fully discharged as this will cause irreversible damage to the
battery.
Charger Light Indicator Table
Use the table below to determine charger light patterns and
possible causes. For all other issues, contact Snow Joe
®
+
Sun Joe
®
customer service center at 1-866-SNOWJOE
(1-866-766-9563).
Assembly
mWARNING! Toavoidseriouspersonalinjury,readand
understand all safety instructions provided.
mWARNING! Unpacking and assembly should be
completedonaatandstablesurface,withadequatespace
for moving the machine and its packaging.
Adjusting the Handle Frame
1. Unlock the handle frame by rotating the handle frame
locks on both sides clockwise (Fig. 8).
Temperature abnormal
(slowlyashingred)
Something is wrong
(rapidlyashingred)
Fig. 7
Possible Cause
(Solution)
• Red Light – Steady
• GreenLight–O
• No load charging –
There's no battery inserted
in the charger.
• RedLight–O
• Green Light – Slowly
ashes
• Normal charging – The
battery is being charged.
• RedLight–O
• Green Light – Steady
• Fully charged – The battery
is fully charged and the
chargingprocessisnished.
• RedLight–O
• Green Light – Rapidly
ashes
• Discharged – The battery is
heavily discharged. It may
take longer time for charging.
• Red Light – Slowly
ashes
• GreenLight–O
• Temperature abnormal –
Charging process will start
when battery returns to
normal temperature.
• Over current charging –
The current coming through
the charger is greater
than what the charger can
support. Stop charging as
soon as possible.
• Abnormal performance
– Something is wrong with
the battery or the charger.
Contact Snow Joe
®
+
Sun Joe
®
customer service
at 1-866-SNOWJOE
(1-866-766-9563).
• Red Light – Rapidly
ashes
• GreenLight–O
Indication
12
2. Rotate the handle frame up in a comfortable operation
position (Fig. 9).
3. Lock the handle frame in position by rotating the handle
frame locks on both sides counter-clockwise (Fig. 10).
Discharge Chute Assembly
1. Place the discharge chute assembly onto the gear plate,
aligning the 3 holes in the gear plate, and push down until
thechuteisushandatagainstthehousing(Fig.11).
2. Use the 3 discharge chute screws to secure the discharge
chute assembly to the gear plate as shown. Tighten with
theprovidedhexkey(Fig. 12).
Operations
m
WARNING! AVOID INJURY. Read and understand the
entire safety section before proceeding.
NOTE: Before inserting the battery pack(s), verify that the snow
blower’saugerandrubberplatesarermlysecured.Performa
test run to ensure that the rotor turns freely.
Starting + Stopping
mWARNING! The auger starts rotating immediately after
the snow blower is switched on. Keep hands and feet away
from the auger.
1. Open the battery compartment cover and then push the
battery pack(s) down until it clicks and locks into position
(Fig. 13). Either side of the battery compartments may be
used. Close the cover.
Fig. 8
Handle frame
Handle frame
lock
Fig. 9
Handle frame
Fig. 10
Handle frame
Rotate to
lock
Fig. 11
Discharge
chute assembly
Gear
plate
Fig. 12
Screws
Gear plate
Discharge chute
assembly
13
2. To switch the snow blower ON, press the safety switch
button, then squeeze the switch bar lever (Fig. 14).
3. Once the snow blower starts, release the safety switch
button and proceed with operation.
4. To power OFF, release the switch bar lever.
Adjust Auger Speed
Thissnowblowerisequippedwithaugerspeedadjustment
system, which can set the auger speed from low to high.
Followtheinstructiontosettheaugerspeedtotinthe
working environment. Consider the working time, snow
volume,andthesurroundingswhenadjustingtheaugerspeed.
In general, lower auger speed provides longer battery runtime,
but smaller plowing capacity and shorter throw distance.
Checkattachedtableforthespecsthatcanbeaectedbythe
auger speed.
NOTE: Battery runtime may vary depending on snow conditions.
NOTE: The specs in above table are based on the power
provided by one Snow Joe
®
iON100V-5AMP battery (sold
separately).Dierentbatterycombinationswillaectthespecs
and your unit's performance.
1. Toincreasetheaugerspeed,scrollthespeedadjustable
dial counterclockwise with the switch bar level squeezed
(Fig. 15).
2. To reducetheaugerspeed,scrollthespeedadjustable
dial clockwise with the switch bar lever squeezed (Fig. 15).
Changing Throw Direction and
Throw Height
mWARNING! Never direct the snow discharge chute at
the operator, at bystanders, at vehicles or at nearby windows.
Thedischargedsnowandforeignobjectsaccidentallypicked
up by the snow blower can cause serious damage and
personalinjury.
Always orient the discharge chute in the opposite direction
from where you, bystanders, surrounding vehicles or windows
are located.
1. Thedischargechutecanbeadjusted180 degrees by
pressing the chute rotate button in the desired direction
(Fig. 16).
Fig. 13
Battery
compartment
cover
TOOL ONLY
BATTERY + CHARGER SOLD SEPARATELY.
This snow blower can be powered by either one (1) 5-AMP
Snow Joe
®
100-Volt lithium-ion battery or any combination
of two (2) Snow Joe
®
100-Volt lithium-ion batteries. See
page 20 for battery options and specications, or visit
sunjoe.com.
Fig. 14
Safety button
Switch bar
level
1
2
MIN. Auger Speed MAX. Auger Speed
Throw Distance
25 ft (7.6 m) 30 ft (9 m)
Fig. 15
Speed adjusting dial
Increase speed
Reduce speed
Fig. 16
Press to turn
chute right
Press to turn
chute left
14
2. Thechutedeectoronthetopofthedischargechute
controlstheheightofthesnowstream.Toadjustthe
height that the snow is thrown, squeeze the trigger on
thechute-deectorhandle,andthenraise/lowerthe
chutedeector.Releasethetriggeronthechutedeector
handletolockthechutedeectorinplace(Fig.17).
NOTE:ALWAYSpositiondischargechutedeectoratasafe
angle before engaging the auger. DO NOT throw snow any
higher than necessary.
LED Headlights
The LED headlights are located on the front of the snow
blower (Fig. 18).
1. To turn on the LED light, press the LED light button
(Fig. 19).
2. Toturno,presstheLEDlightbuttonagain.
NOTE: Afteryouhavenishedusingyoursnowblower,
remember to turn OFF the light switch.
Operating Tips
mWARNING! Foreignobjects,suchasrocks,broken
glass, nails, wire, or string, can be picked up and thrown by
thesnowblower,causingseriouspersonalinjury.Removeall
foreignobjectsfromtheareatobeplowedbeforeoperating
the snow blower.
Snow is best removed as soon as possible after snow fall.
1. Keeptheareaofoperationfreeofforeignobjectsthat
can become thrown by the blades. Perform a thorough
inspectionoftheareasincesomeobjectsmaybehidden
from view by surrounding snow. If the snow blower hits an
obstructionorpicksupaforeignobjectduringuse,stop
the snow blower, remove the battery pack(s), remove the
obstruction, and inspect the unit for damage. Repair or
replace any damaged part before restarting and operating
the unit.
2. Keep children, pets, and bystanders away from the area of
operation. Be aware that the normal noise of the machine
whenturnedonmaymakeitdicultforyoutohear
approaching people.
3. To clear an area, run unit in an overlapping series of paths.
For large areas, start in the middle and throw snow to
each side, so snow is not cleared more than once.
4. Note the wind direction. If possible, move in the same
direction as the wind so that the snow is not thrown
against the wind (and thus back into your face and on the
justclearedpath).
5. Do not push the snow blower withexcessiveforce.Do not
exceedtheunit'sintakeorthrowrate.
6. Some parts of the snow blower mayfreezeunderextreme
temperature conditions. Do not attempt to operate the
snow blower with frozen parts. If the parts freeze while the
snow blower is in use, stop the snow blower, remove the
battery pack(s), and inspect for frozen parts. Free all parts
before restarting or operating the snow blower. Never
force controls that have frozen.
7. Forlargerareas,adenitepatternofoperationisrequired
to thoroughly clean an area of snow. These patterns
will avoid throwing snow in unwanted places, a well as
eliminate the need for a second removal of snow (Fig. 20).
Pattern A: Throw the snow to the right or left side where
it is possible. For areas such as a long driveway, it is
advantageous to start in the middle. Plow from one end to
the other, throwing snow to both sides.
Pattern B: If the snow can only be thrown to one side of
the area to be cleared, start on the opposite side.
Fig. 17
Chutedeector
trigger
Fig. 18
LED lights
Fig. 19
LED light button
15
Maintenance
To order genuine replacement parts or accessories for the
Snow Joe
®
iON100V-21SB-CT cordless snow blower, please
visitsnowjoe.comorcontacttheSnowJoe
®
+ Sun Joe
®
customer service center at 1-866-SNOWJOE
(1-866-766-9563).
mWARNING! Makesuretoturnotheswitchand
remove the battery pack(s) before performing any maintenance
task on your snow blower.
General Maintenance Tips
1. Do not attempt to repair the machine unless you have the
proper tools and instructions for disassembly and repair of
the machine.
2. Check bolts and screws at frequent intervals for proper
tightness to ensure that the equipment is in safe working
condition.
3. After each snow removal,shutothemotor,waitforall
revolving parts to stop completely, remove the battery
pack(s) andwiperesidualiceandsnowotheunit.
Proper Care for Battery + Charger
mWARNING! Toreducetheriskofinjury,alwaysunplug
the charger and remove the battery pack(s) from the charger
before performing any maintenance task. Never disassemble
the battery pack(s) or charger. Contact your Snow Joe
®
+
Sun Joe
®
dealer or the Snow Joe
®
+ Sun Joe
®
customer
service center for ALL repairs.
1. Toreducetheriskofinjuryanddamage,neverimmerse
your battery pack(s) or charger in liquid or allow any liquid
toowinsidethesecomponents.
2. Clean out dust and debris from charger vents and
electrical contacts by blowing with compressed air.
3. Use only mild soap on a damp cloth to clean the battery
pack and charger, keeping away from all electrical
contacts. Certain cleaning agents and solvents are harmful
to plastics and other insulated parts. Some of these
include gasoline, turpentine, lacquer thinner, paint thinner,
chlorinated cleaning solvents, ammonia and household
detergentscontainingammonia.Neveruseammable
or combustible solvents around battery packs, battery
chargers or tools.
4. The iON100V-RCH lithium-ion battery charger (sold
separately) has no serviceable parts.
Replacing Scraper Bar
IMPORTANT! Damage to auger housing will result if the
scraper bar wears down too far.
To replace scraper bar:
1. Positionunitonahard,at,smoothlevelsurface.
2. Detach the worn scraper bar from the snow blower by
removing the 4 sets of nuts, washers and bolts that hold it
in place (Fig. 21).
3. Install the new scraper bar and fasten it securely to the
snow blower with the original sets of nuts, washers and
bolts.
Replacing Auger Blades
During use, the auger blades will wear down over time, which
will eventually cause incomplete cleaning. If the unit cannot
plow snow completely and leaves snow on ground, consider
changing the auger blades.
mWARNING! Replacing the auger blades involves close
operationwiththeaugerandtheblades.Toavoidinjury
caused by unintentional starting, make sure the battery pack(s)
are not inserted before proceeding with the operation, and
wear heavy duty gloves during operation.
Fig. 20
pattern A
pattern B
Fig. 21
Scraper
bar
16
Tools Required (Not Provided):
• 10mmwrench
• 13mmwrench
• Heavydutygloves
Intotalthereare6bladepiecesxedby16setsofscrews,
washers and nuts in the unit. When replacing worn auger
blades, pay close attention to the order in which you remove
them.Removethe4bladepiecesonthesidesrst,andthen
the2bladepiecesxedonthemiddle steel plate. Assemble
the new auger blades in the reverse order of the disassembly
(Figs. 22 – 23).
1. Toremovetherstbladeontheside,usea10mm
wrench to hold the bolt steady, and use a 13 mm wrench
to loosen and remove the nut. Repeat the operation to
remove all 3 sets of bolt and nut, and gently remove the
blade from the auger (Fig. 24).
2. Follow the same instruction to remove the other 3 blades
located on the sides. Rotate the auger when working on
the blades on the back.
3. After 4 blades on the side are removed, move to the two
bladepiecesthatarexedonthemiddlesteelplate.Use
the 10 mm wrench to hold the bolt steady, and use the 13
mm wrench to loosen and remove the nut. Repeat on the
other nut and bolt set, and gently remove the blade from
the central plate (Fig. 25).
4. Rotatetheaugertoexposetheotherbladeontheplate.
Follow the same instruction to remove it.
5. After all old blades are removed, follow the reverse order
to assemble the new blades. Use the original sets of
hardware to secure the blades on the auger.
Replacing Auger Belt
Tools Required (Not Provided):
• 10mmwrench(2)
• Needlenosepliers
• Heavydutygloves
1. Positionunitonahard,at,smoothlevelsurface,withthe
battery pack(s) removed.
Fig. 22
Blades on the sides
1
Fig. 23
Blades on the plate
2
Fig. 24
Remove the 3 sets of
bolt and nut
Blade to be
removed
Fig. 25
Blade to be
removed
Remove the 2 sets of
screws, washers and nuts
17
2. Use 2 10 mm wrenches to remove the bolts and nuts that
areusedtoxtherightsidepanel.Thenremovetheright
sidepaneltoexposethebelt,asshown(Fig.26).
NOTE: The 2 bolts located on the left have 2 nuts on the back,
while the other 4 bolts don't. Use one 10 mm wrench to hold
the left two bolts steady and remove the nuts with the other 10
mmwrenchrst,andthenremoveallthebolts.
3. Use the needle nose pliers to remove the spring from the
hook to release the belt tension (Fig. 27).
4. Remove the drive belt by slowly turning the auger pulley
counterclockwise while pulling the belt outwards (Fig. 28).
5. Install the new drive belt, rotating it onto the pulleys
(Fig. 29).
NOTE:Rotatethenewdrivebeltrstaroundtheenginepulley,
thentheidlepulley,andnallyaroundtheaugerpulley.Slowly
turn the auger pulley clockwise to drive the belt inwards
(Fig. 30).
6. Use needle nose pliers to reinstall the spring onto the
hook to tension the belt. Replace the side panel on the
unit, secure with the original hardware. The snow blower is
ready to use.
Fig. 26
Right side
panel
Bolts
Nuts
Old belt
Fig. 27
Needle nose
pliers
Spring
Fig. 28
Drive belt
Auger pulley
Fig. 29
New drive
belt
Fig. 30
Spring
Spring hook
Engine
pulley
Idle pulley
Auger pulley
Belt
18
Storage
1. Examinethecordlesssnowblowerthoroughlyforworn,
loose or damaged parts. Should you need to repair or
replace a part, contact an authorized Snow Joe
®
+
Sun Joe
®
dealer or call the Snow Joe
®
+ Sun Joe
®
customer service center at 1-866-SNOWJOE
(1-866-766-9563) for assistance.
2. Clean the snow blower before storing or transporting.
Be sure to secure the unit while transporting.
3. Remove the battery pack(s) from the cordless snow
blower before storing.
4. Store the cordless snow blower indoors in a locked, dry
place out of the reach of children to prevent unauthorized
use or damage.
Service + Support
If your Snow Joe
®
iON100V-21SB-CT cordless snow blower
requires service or maintenance, please call the Snow Joe
®
+
Sun Joe
®
customer service center at 1-866-SNOWJOE
(1-866-766-9563).
Model + Serial Numbers
When contacting the company, reordering parts or arranging
service from an authorized dealer, you will need to provide the
model and serial numbers, which can be found on the decal
located on the housing of the unit. Copy these numbers into
the space provided below.
Record the following numbers from the housing or handle of your
new product:
i O N 1 0 0 V - 2 1 S B - C T
Model #:
Serial #:
19
Troubleshooting
m
WARNING! AlwaysturnthetoolOFFandremovethebatterypack(s)beforeperforminganyadjustments,maintenance,
or repairs to your cordless blower vac.
Unit will not
start
The auger doesn't
rotate while the
motor is running
1. Batteriesareat.
2. Batteries are not locked in
position.
3. The safety button is not depressed
1. Auger belt is wore out
2. Auger belt is not assembled properly
1. Charge the batteries
2. Reinsert the battery, and try to start the machine
again.
3. Depress the safety button, and pull the switch bar
lever.
1. Change the auger belt
2. Check the auger belt, make sure it's assembled
tightly on the rail
Problem Possible Cause Solution
Chute doesn't
rotate when
pressing the
button
1. There's no power.
2. Too much wet snow are accumulated
around the chute and preventing the
chute rotating.
1. Make sure the battery pack(s) are charged and
locked in position.
2. Clean the wet snow around the chute.
Snow left on
the ground after
cleaning
1. Worn out auger blades
2. Worn out scraper bar
1. Replace the blades
2. Replace the scraper bar
20
Optional Accessories
mWARNING! ALWAYS use only authorized Snow Joe
®
+ Sun Joe
®
replacement parts and accessories. NEVER use
replacement parts or accessories that are not intended for use with this cordless snow blower. Contact Snow Joe
®
+ Sun Joe
®
if you are unsure whether it is safe to use a particular replacement part or accessory with your cordless snow blower. The use of
anyotherattachmentoraccessorycanbedangerousandcouldcauseinjuryormechanicaldamage.
NOTE:AccessoriesaresubjecttochangewithoutanyobligationonthepartofSnowJoe
®
+ Sun Joe
®
to provide notice of such
changes.Accessoriescanbeorderedonlineatsnowjoe.comorviaphonebycontactingtheSnowJoe
®
+ Sun Joe
®
customer
service center at 1-866-SNOWJOE (1-866-766-9563).
Universal Snow Thrower
Chute Clean-Out Tool
SJCOT
ModelAccessories Item
1
2
3
4
iON100V-2.5AMP
iON100V-5AMP
100V Battery Quick Charger
iON100V-RCH
100V 2.5 Ah Lithium-Ion Battery
100V 5.0 Ah Lithium-Ion Battery
SNOW JOE
®
+ SUN JOE
®
REFURBISHED GOODS WARRANTY
GENERAL CONDITIONS:
Snow Joe
®
+ Sun Joe
®
operating under Snow Joe
®
, LLC warrants
this refurbished product to the original purchaser for 90 days
against defects in material or workmanship when used for normal
residential purposes. If a replacement part or product is needed,
it will be sent free of charge to the original purchaser except as
noted below.
The duration of this warranty applies only if the product is put to
personal use around the household. It is the owner’s responsibility
to correctly perform all maintenance and minor adjustments
explained in the owner’s manual.
HOW TO OBTAIN YOUR REPLACEMENT PART OR PRODUCT:
To obtain a replacement part or product, please visit
snowjoe.com/help or email us at [email protected] for
instructions. Please be sure to register your unit beforehand
to speed up this process. Certain products may require a serial
number, typically found on the decal afxed to the housing
or guard of your product. All products require a valid proof
of purchase.
EXCLUSIONS:
• Wearing parts like belts, augers, chains and tines are
not covered under this warranty. Wearing parts can be
purchased at snowjoe.com or by calling 1-866-SNOWJOE
(1-866-766-9563).
• Batteries are covered in full for 90-days from the date of
purchase.
Snow Joe
®
+ Sun Joe
®
may from time to time change the design of
its products. Nothing contained in this warranty shall be construed
as obligating Snow Joe
®
+ Sun Joe
®
to incorporate such design
changes into previously manufactured products, nor shall such
changes be construed as an admission that previous designs
were defective.
This warranty is intended to cover product defects only.
Snow Joe
®
, LLC is not liable for indirect, incidental or
consequential damages in connection with the use or misuse of
the Snow Joe
®
+ Sun Joe
®
products covered by this warranty.
This warranty does not cover any cost or expense incurred
by the purchaser in providing substitute equipment or service
during reasonable periods of malfunction or non-use of this product
while waiting for a replacement part or unit under this warranty.
Some states do not allow exclusions of incidental or consequential
damages so the above exclusions may not apply in all states. This
warranty may give you specic legal rights in your state.
HOW TO REACH US:
We’re here to help Monday through Friday from 9AM to 7PM EST
and Saturday and Sunday 9AM to 4PM. You can reach us at
1-866-SNOWJOE (1 866-766-9563), online at snowjoe/com, via
email at [email protected] or tweet us @snowjoe.
EXPORTS:
Customers who have purchased Snow Joe
®
+ Sun Joe
®
products exported from the United States and Canada should
contact their Snow Joe
®
+ Sun Joe
®
distributor (dealer) to obtain
information applicable to your country, province or state. If for
any reason, you are not satised with the distributor’s service,
or if you have difculty obtaining warranty information, contact
your Snow Joe
®
+ Sun Joe
®
seller. If in the event your efforts are
unsatisfactory, please reach out to us directly.
21
22
23
snowjoe.com
