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WARRANTY - WHOLE-HOUSE AIR EXCHANGER
The manufacturer warrants to the original consumer purchaser of its products, that such products will be free from defects for the period
stated below, from date of original purchase. The WHOLE-HOUSE AIR EXCHANGER
is fully protected by a 1-year warranty on all parts and labor in workshop. Receive an additionnal year of warranty for a total of two (2) years
on all parts and labor in workshop by registering your product online. For more details about online registration, please follow the instructions
described in documentation provided with the air exchanger.
THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE MANUFACTURER WILL NOT BE HELD
RESPONSIBLE FOR ANY CLAIMS OVER THE ORIGINAL PURCHASE PRICE OF A WHOLE-HOUSE AIR EXCHANGER,
NOR HELD RESPONSIBLE FOR SUBSEQUENT DAMAGE OR INCIDENT.
During the period stated above, the manufacturer will, at its option, repair or replace without charge any product or part which is found to be
defective under normal use and service. THIS WARRANTY DOES NOT EXTEND TO ANY CORE FILTERS,
PREFILTER (IF APPLICABLE) OR FILTERS (IF APPLICABLE).
Warranty service is to be completed by an authorized Service Center designated by the manufacturer. Where applicable, in home service will
be made available only in areas where a contracted service provider offers service. If in home service is not available, the product will
be repaired or replaced at the manufacturer discretion by the nearest authorized service provider. The unit removal and reinstallation works
are under the customer responsibility, and the manufacturer cannot be charged for them.
This warranty does not cover a) normal maintenance and service, b) any products or parts which have been subject to misuse,
negligence, accident, improper maintenance or repairs made by other than the manufacturer or c) a faulty installation or
installation contrary to recommended installation instructions. The duration of any implied warranty is limited to the one-year period as
specified for the express warranty, unless the product has been registered online; for this specific case, the warranty period is two (2) years.
Some provinces do not allow limitation on how long an implied warranty lasts, so the above limitation may not apply to you.
THE MANUFACTURER’S OBLIGATION TO REPAIR OR REPLACE AT THE MANUFACTURER’S OPTION, SHALL BE THE PURCHASER’S
SOLE AND EXCLUSIVE REMEDY UNDER THIS WARRANTY. THE MANUFACTURER SHALL NOT BE LIABLE FOR INCIDENTAL,
CONSEQUENTIAL OR SPECIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH PRODUCT USE OR PERFORMANCE.
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES,
SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
REPLACEMENT PARTS AND REPAIR
In order to ensure your ventilation unit remains in good working condition, you must use the manufacturer genuine replacement parts only.
The manufacturer genuine replacement parts are specially designed for each unit and are manufactured to comply with all the applicable
certification standards and maintain a high standard of safety. Any third party replacement part used may cause serious damage and
drastically reduce the performance level of your unit, which will result in premature failing. The manufacturer also recommends to contact a
service depot certified by the manufacturer for all replacement parts and repair.
CONDITIONS AND LIMITATIONS
These units are created for residential use only and must be used in a building as defined below:
Building: All structures zoned and/or erected for the act, process or art of human or animal habitation and/or the storage or
warehousing of goods.
Residential use: Dwelling, lodging, suite: Building, or part of a building, intended to act as either the domicile to one or several people which
can include general sanitary, food consumption and rest facilities. Buildings of only one room or a group of rooms including
those occupied by a tenant or owner; comprise the lodgings, the individual rooms of the motels, hotels, rooming/lodging
houses, boarding/half-way/foster homes, dormitories, and suites, as well as the stores and the business establishments
constituted by only one room in a dwelling.
Commercial use: Agricultural establishment, commercial establishment for assembly, care, or detention: Building or part of a building that does
not contain a dwelling, situated on land dedicated to agriculture or farming and used primarily to shelter animals, or for the
production, the storage or the treatment of agricultural or horticultural products or animal food. Building or part of a building,
used for the display or retail of goods, professional or personal services, or commodities. Building, or part of a building used
by persons gathering for civic activities, religious or political assembly, tourism, educational/vocational training, recreation or
the consumption of food or drink. Building, or part of a building used to shelter persons of impaired physical or psychological
states, persons requiring palliative care or medical treatments, or persons for reasons out of their control, cannot escape
harm or threat of danger autonomously.
Industrial use: Building, or part of a building, used for the assembly, the manufacture, the creation, the treatment, the repair or the storage
of products and combustible materials and that contain fuels that when ignited or exploded in sufficient quantity may constitute
a risk of fire.
This warranty gives you specific legal rights and you may also have other rights, which vary from province to province.
This warranty supersedes all prior warranties.
To reach warranty service please contact:
In order to qualify for a warranty claim, it is essential that the owner of a whole-house air exchanger must have access to the model and serial
number along with a copy of the proof of the original purchase. In each case, travel costs are not covered by this warranty.
Venmar Ventilation ULC, 550 Lemire Blvd., Drummondville, Qc Canada J2C 7W9
24
8. WARRANTY
Venmar Ventilation ULC
1-800-567-3855