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Q4: MAILBOX SUPPORTED
The Diagnostics tablet supports various mailboxes, including Hotmail, Outlook, Yahoo, Gmail, etc. When you
set up the email, please make sure that the email client configuration address you entered is correct.
Due to the adjustment of Google's security policy, starting from May 31, 2022, the Android system of this device
will no longer support the email client to log in to the Gmail account. To use the Gmail mailbox service, please
log in to the web version of Gmail using a browser.
Q5: HOW TO MAKE AN APPOINTMENT FOR REMOTE SUPPORT
Please contact your dealer, or send an email to our technical support center. (Email address:
[email protected]) And our technical support team will confirm the time of remote support with you.
Q6: HOW TO GENERATE AND UPLOAD DIAGNOSTIC LOG FILES
The device will automatically generate and store the diagnostic logs. When the device is connected to the
Internet, it will automatically upload all the stored diagnostic logs to the backend system.
Q7: HOW TO SWITCH LANGUAGE
1. Contact your dealer and leave a message about the language you need and the S/N of your device, The
technician will modify the language configuration for you in the backend system.
2. Settings->Language->Choose language
3. Back to Updates to update all the software again
Q8: FAILED TO DIAGNOSE VEHICLE
1. Contact your dealer to confirm whether the vehicle model is supported by the scan tool you owned.
2. Check whether the vehicle is properly connected (e.g. whether the ignition is ON, and the Diagnostics of
some vehicles need to turn on the engine), If your tablet is equipped with a VCI box, please check the
status of the VCI box indicator.
3. Confirm whether you have entered the correct Diagnostics menu.
4. Confirm whether the AUTO-SCAN function can assist you to enter the correct Diagnostics menu, or whether
the OBDII function works.
5. Check whether the software is the latest version, if not, please update to the latest version first.
Q9: FAILED TO ACTIVATE OR REGISTER
⚫ For ‘Activation Failed’
Generally caused by network instability, please switch to a more stable network and try to activate again.
⚫ For ‘Registration Failed’
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