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45
TROUBLESHOOTING
Nothing works
• Oven is not connected to the
electrical power.
• Power supply is not energized.
• Have oven connected to a properly sized
electrical power supply by a qualified
electrician.
• Have an electrician check the power
supply, including the house circuit
breaker, wiring and fuses
Top burners do not
light or do not burn
evenly.
• Plug on range is not completely
inserted in the electrical outlet.
• Burner holes on the side of the
burner may be clogged.
• Make sure the unit is properly connected
to the power supply
• Remove the burner heads and clean
them. Check the electrode area for
burned-on food or grease.
Burner flames very
large and yellow.
• Burner bezel ports are clogged.
• Burner ports or burner caps are
not positioned properly.
• Cooktop is being operated with
the wrong type of gas.
• Regulator is not installed, is faulty,
or is set for the wrong type of gas.
• Clean burner bezel ring ports with
straightened paper clip, needle, or wire.
• Remove and carefully re-install burner
bezel and caps.
• Ensure that the type of cooktop matches
the natural gas supply.
• Check installation, replace regulator, or
set regulator for proper gas.
Sparking but no
flame ignition.
• Gas shut-off valve is in the
’OFF’ position.
• Turn shut-off valve to the ‘ ON’ position.
lgniters spark
continuously after
flame ignition.
• Power supply polarity is reversed.
• Igniters are wet or dirty.
• Have polarity corrected.
• Dry or clean igniters.
Burner flame goes
out at low setting.
• Low gas supply pressure.
• Air intake holes around knobs are
obstructed.
• Contact gas company.
• Remove obstruction.
Oven will not heat
• Oven settings are not corrected
• Follow mode selection and clock settings
as specified in Oven Operation section of
the manual.
Foods over-cooked
or under-cooked
• Incorrect cooking time or
temperature.
• Adjust time, temperature, or rack
position.
‘Cracking’or
‘Popping’sound.
• This is the sound of metal
heating and cooling.
• This is normal.
The flames have
suddenly gone out
• A draft or spill has extinguished
the flame.
• No action required. The burner will
detect this and automatically re-light.
However if there has been a large spill,
we recommend turning the burners off
and cleaning the burners and sump area.
See “Care and Cleaning” for instructions.
Before you call for service, please review the potential
problems and possible causes and remedies shown in the table.
Problem Possible Cause Remedy
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