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Troubleshooting en
55
Fault Cause Troubleshooting
The water is not draining. Drain pipe or water outlet
hose is blocked.
▶
Clean the drain pipe and the water
outlet hose.
Drain pipe or water drain
hose is caught or jammed.
▶
Ensure that the drain pipe and wa-
ter drain hose are not kinked or
trapped.
Drain pump is blocked.
▶
→"Cleaning the drain pump",
Page46
is activated.
▶
Continue the programme by select-
ing
Spin or Drain and press-
ing Start/Reload .
→"Resuming the programme when
the programme status is Rinse
Hold", Page40
The water outlet hose is con-
nected too high.
▶
Install the water outlet hose at a
maximum height of 1 metre.
→"Technical specifications",
Page66
Pump cover is not correctly
assembled.
▶
Correctly assemble the pump
cover.
Pump cover is not correctly
assembled.
▶
Correctly assemble the pump
cover.
Detergent dosage is too
high.
▶
Immediate measure: Mix one table-
spoon of fabric softener with 0.5
litres of water and pour the mixture
into the compartment for manual
dosing (not for outdoor clothing,
sportswear or items stuffed with
down).
▶
If intelligent dosing is activated, re-
duce the "basic dosage"
→Page42.
▶
If you dose manually, reduce the
amount of detergent for the next
washing cycle with the same load.
Unapproved extension in-
stalled on the water drain
hose.
▶
Remove any unapproved exten-
sions from the water hose.
→"Connecting the appliance",
Page17
Water is not flowing in. De-
tergent is not being dis-
pensed.
You have not pressedStart/
Reload .
▶
Press Start/Reload
.
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