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Action Yes No
Step 7
Access the Embedded Web Server.
Did the Embedded Web Server open?
The problem is
solved.
Contact
customer
support.
Unable to read
flash
drive
Action Yes No
Step 1
Check if the printer is not busy processing another print, copy,
scan, or fax job.
Is the printer ready?
Go to step 2. Wait for the printer to
finish processing the
other job.
Step 2
Check if the flash drive is supported. For more information, see
“Supported flash drives and file types” on page 46.
Is the
flash
drive supported?
Go to step 3. Insert a supported
flash drive.
Step 3
Remove, and then insert the flash drive.
Does the printer recognize the flash drive?
The problem is
solved.
Contact
customer
support.
Enabling the USB port
From the control panel, navigate to:
Settings > Network/Ports > USB > Enable USB Port
For non-touch-screen printer models, press
to navigate through the settings.
Checking the printer connectivity
1 Print the Network Setup Page.
From the control panel, navigate to:
Settings > Reports > Network > Network Setup Page
For non-touch-screen printer models, press
to navigate through the settings.
2 Check the first section of the page and confirm that the status is connected.
If the status is not connected, then the LAN drop may be inactive or the network cable may be unplugged
or malfunctioning. Contact your administrator for assistance.
Troubleshooting 147
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