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54 | [email protected] | 1-800-828-7280
Troubleshooting
Problem Possible reason Try this
Steam leaks from
side of lid.
No sealing ring in the lid. Install a sealing ring.
The sealing ring is damaged or not
installed properly.
Replace the sealing ring.
Food debris attached to the
sealingring.
Remove the sealing ring and clean it
thoroughly.
The lid is not closed properly. Open, then close the lid.
The sealing ring rack is warped
oroff-center.
Remove the sealing ring from the lid, then
check the sealing ring rack for bends or warps.
Contact Customer Care.
The inner pot rim may be misshapen.
Check for deformation and contact
Customer Care.
The oat valve
does notrise.
Food debris on the oat valve or oat
valve silicone cap.
Remove the oat valve from the lid and clean it
thoroughly. Perform the Initial test run to check
for function and record your ndings. Contact
Customer Care.
Too little liquid in the inner pot.
Check for scorching on the bottom of the inner
pot. Add thin, water-based liquid to the inner
pot according to its size.
6 Qt: 1 ½ cups (375 mL / ~12 oz)
8 Qt: 2 cups (500 mL / ~16 oz)
Float valve's silicone cap is damaged
ormissing.
Install or replace the oat valve and/or
silicone cap.
Float valve obstructed by lid-locking
mechanism.
Tap the oat valve with a long utensil. If the oat
valve does not drop, turn the multicooker off.
Contact Customer Care.
No heat in the inner pot.
Perform the Initial test run to check for
function and record your ndings.
ContactCustomer Care.
Inner pot base may be damaged.
Perform the Initial test run to check for
function and record your ndings. Contact
Customer Care.
Minor steam
leaking or hissing
from the steam
release valve
during the cook
cycle.
Quick release switch is not in the
Seal position.
Move the quick release switch to the
Sealposition. Add additional liquid to the
inner pot.
Multicooker is regulating excess
pressure.
This is normal; no action required.
Too little liquid in the inner pot. Ensure there is minimum liquid in the inner pot.
The display
remains blank after
connecting the
power cord.
Bad power connection or no power.
Check outlet to make sure it is powered.
Inspect power cord for damage. If damage is
noticed, contact Customer Care.
Multicooker’s electrical fuse has blown. Contact Customer Care.
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