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21
Problem Possible Cause Solution
“ADD WATER”
indicator is on.
No water supply
Check the main water supply pressure or
check the water supply hose is blocked or
not, adding the water pressure or cleaning
the hose necessary.
Floating ball of the water level
detecting switch is blocked,
can’t be raised up
Clean the water tank and the water level
detecting switch。
Water flows out from the water
tank
Place the unit on the level position, not on
the slope。
Water flows out from the water
drain pipe of the water tank.
Pull out the pipe and install back to the slot
of the water tank properly.
The unit start to enter
the ice making
process, but no water
flowing in the unit, and
the “ADD WATER”
indicator flashes
Water supplying hose
breakdown, or water flows in
very slowly.
Check the main water supply pressure or
check the water supply hose is blocked or
not, adding the water pressure or cleaning
the hose necessary.
Water pump is
working, but no water
flow out from the water
dividing pipe
The little holes on the water
dividing pipe is blocked. Clean these little holes.
The transparency of
the ice cube is not very
good
Water quality is bad Change the water supply, or use the water
filter to soften or filter the water.
Ice cube shape is
irregular
Water quality is not good or the
water tank is very dirty
Clean the water tank, and change with new
water.。
The little holes on the water
dividing pipe is some blocked
Clean the water dividing pipe，make sure
all nine holes are unclogged
Ice cube is very thin
Ambient temperature is too
high
Move the unit to low temperature space, or
lengthen the time of each ice making cycle.
Air circulation around the unit is
not goog
Make sure there is more than 20CM space
between the unit back & front and the
obstacle
Ice cube is too thick Ambient temperature is too low Reduce the time of each ice making cycle.
“FULL” indicator is on The ice storage bin is full of the
ice cube. Take out some ice cube
Ice making cycle is
normal, but there is no
ice cube produced
The temperature of Ambient, or
water in water tank is too high
Move to the place with temperature lower
than 32 centigrade, and change to the low
temperature water
Refrigerant leakage Need the technical serviceman to maintain
Cooling system tube is clogged Need the technical service person to
maintain
NORMAL TROUBLE SHOOTING
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