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iDS-2CD7xxG0-xxxxx Network Bullet Camera User Manual
UM iDS-2CD7xxG0-xxxxx 021021NA 65
• Scan the QR code below to download the application.
If errors such as “Unknown app” occur during the installation, solve the problem in two ways.
Visit https://appstore.hikvision.com/static/help/index.html to refer to the troubleshooting.
Visit https://appstore.hikvision.com/, and click Installation Help at the upper right corner of
the interface to refer to the troubleshooting.
2. Start the application and register for a Hik-Connect user account.
3. Log in after registration.
4. In the app, tap “+” on the upper-right corner, and then scan the QR code of the camera to add the
camera. You can find the QR code on the camera or on the cover of the Quick Start Guide of the camera
in the package.
5. Follow the prompts to set the network connection and add the camera to your Hik-Connect account.
For detailed information, refer to the Hik-Connect app user manual.
Enable Hik-Connect Service on Camera
Hik-Connect service should be enabled on your camera before using the service. You can enable the
service through SADP software or a Web browser.
Enable Hik-Connect Service via Web Browser
Follow the following steps to enable Hik-Connect Service via Web Browser.
Before You Start
You need to activate the camera before enabling the service.
Steps
1. Access the camera via a Web browser.
2. Enter platform access configuration interface, Configuration → Network → Advanced Settings →
Platform Access.
3. Select Hik-Connect as the Platform Access Mode.
4. Check Enable.
5. Click and read “Terms of Service” and “Privacy Policy” in the pop-up window.
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