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16
23MMP3101REV1.0
28MMP7409REV1.0
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
Display shows “ ”
The thermostat sensor is
broken or disconnected.
Unplug the replace, remove the back
panel of the replace and check that
the thermostat is plugged into the main
circuit board. If this does not solve the
problem contact customer service for a
replacement thermostat sensor.
Display shows “ ”
The thermostat sensor
short circuited.
Contact customer service for a
replacement thermostat sensor.
Display shows “ ”
Manual Reset overheat
protection has triggered.
Inspect the heater and check that the
air inlets and outlets are not blocked
as this may cause overheating. Unplug
the heater for 30 minutes and allow
it to cool down. Re-plug and operate.
Monitor the heater for signs of
overheating. If the problem persists,
discontinue use of the heater and
contact customer service.
Display shows “ ” Normal operation.
Check your heater cord and plug
connections. Faulty wall outlet
connections or loose plugs can cause
the outlet or plug to overheat. Be sure
the plug ts tight in the outlet. Heaters
draw more current than small
appliances, overheating of the outlet
may occur even if it has not occurred
with the use of other appliances.
During use check frequently to
determine if your plug outlet or
faceplate is HOT! If so, discontinue
use of the heater and have a qualied
electrician check and/or replace the
faulty outlet(s).
Heater does not blow warm
air.
Cool down cycle.
Normal operation, will continue to
run
for less than one minute
before
shutting down. Times will vary based
on temperatures. During this time cool
air will blow.
No power, logs do not
glow.
No power to the unit
Check that unit is plugged into a
standard 120V outlet. Press power
button several times, make sure power
is set at "ON" position.
Logs glow, but no
ame eect.
Flame eect turned o Press ame button several times.
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