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Help Guide
Wireless Neckband Speaker
SRS-NB10
No sound/Sound from only one speaker component/Low sound level/Distorted
sound/Humming or noise in the speaker output/No voice or low voice from callers
Make sure that both the neckband speaker and the connected device are turned on.
Make sure that the volume of the connected device and the neckband speaker is loud enough.
Make sure that playback is in progress on the connected device.
To use a video call application on a computer, operate the computer to change the BLUETOOTH profile to HFP or
HSP.
During a video call, the sound quality may deteriorate depending on the conditions of the communication link.
Make sure that the microphones of the neckband speaker are not turned off.
View the audio settings on the BLUETOOTH device to make sure that the neckband speaker is configured to output
audio during a phone conversation.
Make sure that the neckband speaker has a BLUETOOTH connection with the BLUETOOTH device.
Pair the neckband speaker with the BLUETOOTH device all over again. If the neckband speaker is connected with a
different BLUETOOTH device, terminate the BLUETOOTH connection with the device, and then pair the neckband
speaker with the target BLUETOOTH device all over again.
Make sure that the equalizer function is deactivated on the connected device.
Depending on the BLUETOOTH device, changing the preference for the quality for music playback via BLUETOOTH
connections is available. In such a case, select the “Priority on Stable Connection” (SBC) preference. For details,
refer to the operating instructions supplied with your BLUETOOTH device.
Select the “Priority on Stable Connection” (SBC) preference for the quality for music playback via BLUETOOTH
connections.
Make sure that the computer is configured to output audio through the neckband speaker when connected with the
neckband speaker.
When listening to music from a computer through the neckband speaker, the sound quality may be poor (e.g.,
difficulty in hearing the vocal sound, etc.) for the first few seconds after a connection is established. This is due to the
computer specifications (priority is given to stable connection at the beginning of communication and then switched
to sound quality in several seconds) and does not indicate a malfunction of the neckband speaker.
If the sound quality does not improve in a few seconds, operate the computer to establish an A2DP connection. For
operations on the computer, refer to the operating instructions supplied with your computer.
If the neckband speaker and the source BLUETOOTH device for music playback are connected with the HFP or HSP
BLUETOOTH profile, operate the BLUETOOTH device to change the profile to A2DP.
Move the neckband speaker away from a device such as a microwave oven and a wireless LAN access point.
Bring the neckband speaker closer to the BLUETOOTH device. If there is any obstacle between the neckband
speaker and the BLUETOOTH device, move it out of the way.
Establishing a BLUETOOTH connection between the neckband speaker and a device with a built-in radio or tuner
may cause noise in audio from the device. The neckband speaker should not be used with such a device via
BLUETOOTH connection.
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