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5-030-725-11(1) Copyright 2021 Sony Corporation
What can I do to solve a problem?
Power supply
Unable to charge the neckband speaker
Unable to turn on the neckband speaker or the neckband speaker suddenly turns off
Sound
No sound/Sound from only one speaker component/Low sound level/Distorted sound/Humming or noise in the speaker output/No
voice or low voice from callers
BLUETOOTH connection
Unable to pair the neckband speaker with a BLUETOOTH device
Reset
Resetting the neckband speaker
Initializing the neckband speaker
3
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