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25
PROBLEM POSSIBLE CAUSES EASY SOLUTION
Coffee not hot enough. Cups not pre-heated. Rinse cups under hot water outlet.
Portafilter not pre-heated. Rinse portafilter under hot water outlet.
Dry thoroughly.
Milk not hot enough
(if making a cappuccino
or latté etc).
Texture milk for a longer period of time.
Water temperature needs
to be adjusted.
Increase the brew temperature refer to
'Adjusting Shot Temperature' page 16.
No crema. Coffee tamped too lightly. Tamp betweens or 15–20kg of pressure.
Coffee is ground too coarsely. Use slightly finer grind.
Refer to ‘Setting the Grind Size’, page 13
and ‘Under Extraction’, page 15.
Coffee beans or pre-ground coffee
are not fresh.
If grinding fresh whole coffee beans,
use freshly roasted coffee beans with
a ‘Roasted On’ date and consume
between 5–20 days after that date.
If using pre-ground coffee, use within
a week of grinding.
The filter basket may
be blocked.
Use the pin on the end of the provided
cleaning tool to unblock the hole(s).
If the hole(s) remain blocked, dissolve
a cleaning tablet in hot water and
soak filter basket and portafilter in
solution for approx. 20 minutes.
Rinse thoroughly.
Single Wall filter baskets are being
used with pre-ground coffee.
Ensure you use Dual Wall filter baskets
with pre-ground coffee.
Water leaking Water tank is not fully inserted and
locked into position.
Push water tank down completely to
lock into place.
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