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23
Troubleshooting
PROBLEM POSSIBLE CAUSES EASY SOLUTION
Water does not flow
from the group head.
No hot water.
Water tank is empty. Fill tank.
Water tank is not fully inserted and
locked into position.
Push water tank down completely to
lock into place.
Machine needs to be descaled. Perform descale cycle.
Coffee is ground too finely and/
or too much coffee in filter basket
and/or over tamping and/or filter
basket is blocked.
See below, ‘Espresso only drips from the
portafilter spouts or not at all’.
Espresso only drips
from the portafilter
spouts or not at all.
Coffee is ground too finely. Use slightly coarser grind.
Refer to ‘Setting the Grind Size’, page 13
and ‘Over Extraction’, page 15.
Too much coffee in the filter basket. Lower dose of coffee.
Refer to ‘Dosing’, page 13 and
‘Over Extraction’, page 15.
After tamping, trim the coffee dose
using the Razor™ dose trimming tool.
Coffee tamped too firmly. Tamp between or 15–20kg of pressure.
Water tank is empty. Fill tank.
Water tank is not fully inserted and
locked into position.
Push water tank down completely to
lock into place.
The filter basket may be blocked. Use the pin on the end of the provided
cleaning tool to unblock the hole(s).
If the hole(s) remain blocked, dissolve
a cleaning tablet in hot water and
soak filter basket and portafilter in
solution for approx. 20 minutes.
Rinse thoroughly.
Machine needs to be descaled. Perform descale cycle.
Water doesn't come
through (the machine
makes loud noise).
Water tank is empty or water level
is below MIN.
Fill tank.
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