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24
Z GRILLS
3 YEARS LIMITED WARRANTY
Z Grills Inc, guarantees our products with a 3 years limited warranty plan. This plan begins
on the date of purchase by the original owner, and protects against defects in all materials
and workman-ship. During the warranty period, Z Grills Inc. will repair or replace the
defective parts.
This limited warranty does not apply to paint, burn pot, grill cover or damage caused from
corrosion. Z Grills shall not be liable for transportation charges, labor costs or export duties.
Z Grills takes every precaution to use materials that are rust-resistant, including the use of
high-temperature paint where advisable. Even with these safeguards, the protective coating
can be compromised by various substances and conditions beyond Z Grills' control. Humid
environments, high temperatures, chlorine, insecticide, salt and disinfectant are some of the
substances that can affect paint and metal coatings. For this reason, the limited warranties
do not cover rust or oxidization unless there is loss of structural integrity on the grill
component.
Z Grills Inc. shall not be liable if you install, operate, clean, maintain your grill without
following the owners' manual. Misuse, abuse, alteration and natural disaster are also not
included in this warranty.
The Z Grills Customer Team will try our best to solve issues as they arise to create a simple,
pleasurable grilling experience for every customer. We firmly believe that: high-quality
products, reasonable price, quick service is your first reason to choose Z Grills.
Procedure for Warranty Service
Contact Z Grills Customer Service to honor the 3 years limited warranty if criteria is met.
Please be prepared to provide the following information when calling:
⚫ Dealer's name and date of purchase
⚫ Purchaser's name, phone number, address, Z Grills model number, serial number and
part identification number from the COMPONENT LIST
Please describe your issue as clearly and completely as possible. Photos and videos should
also be taken and provided if necessary. This will help in determining a solution.
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