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Section 6: BEFORE CALLING FOR SERVICE
Before Cal ng for Service
Before calling for service, check the following to avoid
unnecessary service charges.
Be sure to check these items first:
is there a power outage in the area?
Is the household fuse blown or the circuit breaker tripped?
Is the Cooktop disconnected from the electrical supply?
IF THE BURNERS DO NOT IGNITE
. Are the burner caps properly aligned on the burner bases
(Sealed Surface Burners)?
. Are the burner ports clogged?
. Is a fuse blown or is the circuit breaker tripped?
. Is the manual shut-off valve closed, preventing the flow of
gas?
. is the spark igniter sparking (Surface Burners)?
DATA RATING PLATE
Cooktop Models:
The data rating plate showing the model and serial numbers
of your Cooktop is located on the underside of the Cooktop
chassis near the gas inlet connection and electric power cord.
This information is required if customer service is requested.
Before _d serial numbers should be
entered in the a ro riate s aces on this _After
installation, accessing the information is difficult.
Product Rating Label Location = Cooktop Model
Front - Bottom of Unit
__ Product Rating Label/ J
Serial Tag
Customer Service:
800/735-4328
or see our website:
www.thermador.com
Before installation, record the
information below.
SERVICE
INFORMATION
Model
Serial Number
Date of Purchase
Dealer's Name
Dealer's Phone Number
Service Center's Name
Service Center's Phone Number
Also, enter this information on the
Product Registration Form in-
cluded with this product, then mail
it to the indicated address.
-- Thank You.
21
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