S33 User Manual

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PN 365-095-35155 x.1 SURFboard S33 cable modem user guide

Chapter 7

Troubleshooting tips

If the solutions listed in the Troubleshooting solutions table below do not resolve your

problem, please contact your service provider for assistance. Your service provider may ask

for the status of the S33 front panel LED for more information).

You may have to reset the S33 configuration to the default factory settings if your S33 is not

functioning properly. See Reset the cable modem configuration settings for more information.

Solutions

Table 5. Troubleshooting solutions

Modem problem

Possible solution

Cannot send or

receive data

 Check each end of the coaxial cable connection on the cable

modem and cable wall outlet.

Use your hand to tighten each connector, if necessary.

 Check the Ethernet cable to make sure it is properly connected to

the cable modem and computer.

 If you have cable television service, check your television to ensure

your cable service is operating properly.

 If none of the above solutions resolves the problem, contact your

service provider or call ARRIS Technical Support at 1-877-466-8646

for assistance.

Cannot access the

internet

 Check that all cable and power connections on your cable modem

and computer are properly connected.

 Check that the front panel LED icon on the front panel is lit up

solid.

 Contact your service provider for assistance.

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User Manual - Page 22