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This document sets out the terms and conditions of the product
warranties for Electrolux Spare Parts and Accessory Products. It is
an important document. Please keep it with your proof of purchase
documents in a safe place for future reference should there be a
manufacturing defect in your Product. This warranty is in addition to
other rights you may have under the Australian Consumer Law.
1. In this warranty:
(a) ‘ACL’ or ‘Australian Consumer Law’ means Schedule 2 to the
Competition and Consumer Act 2010;
(b) ‘Product’ means any Electrolux spare part and accessory product
purchased by you and accompanied by this document;
(c) ‘ASPD’ means Electrolux’s Authorised Spare Parts Distributor;
(d) ‘Electrolux’ is the brand controlled by Electrolux Home Products Pty
Ltd of 163 O’Riordan Street, Mascot NSW 2020, ABN 51 004 762
341 in respect of Products purchased in Australia and Electrolux (NZ)
Limited (collectively “Electrolux”) of 3-5 Niall Burgess Road, Mount
Wellington, in respect of Products purchased in New Zealand;
(e) ‘WarrantyPeriod’meanstheperiodspeciedinclause3ofthis
warranty;
(f) ‘you’ means the purchaser of the Product not having purchased the
Product for re-sale, and ‘your’ has a corresponding meaning.
2. Application: This warranty only applies to new Products, purchased
and used in Australia or New Zealand and is in addition to (and does
not exclude, restrict, or modify in any way) other rights and remedies
under a law to which the Products or services relate, including any non-
excludable statutory guarantees in Australia and New Zealand.
3. Warranty Period: Subject to these terms and conditions, this warranty
continues for a period of 12 months in Australia and New Zealand,
following the date of original purchase of the Product.
4. Repair or replace warranty: During the Warranty Period, Electrolux or
its ASPD will, at no extra charge, subject to these terms and conditions,
repair or replace any Product or parts which it considers to be defective.
Electrolux may, in its absolute discretion, choose whether the remedy
oeredforavalidwarrantyclaimisrepairorreplacement.Electroluxorits
ASPD may use refurbished parts to repair your Product. You agree that
any replaced Products or parts become the property of Electrolux.
5. Travel and transportation costs: Subject to clause 7, Electrolux will
bear the reasonable cost of transportation, travel and delivery of the
Product to and from Electrolux or its ASPD. Travel and transportation
will be arranged by Electrolux as part of any valid warranty claim.
6. Proof of purchase is required before you can make a claim under this
warranty.
7. Exclusions: You may not make a claim under this warranty unless
the defect claimed is due to faulty or defective parts or workmanship.
This warranty does not cover:
(a) lightglobes,batteries,ltersorsimilarperishableparts;
(b) parts and Products not supplied by Electrolux;
(c) cosmeticdamagewhichdoesnotaecttheoperationofthe
Product;
(d) damage to the Product caused by:
(i) negligence or accident;
(ii) misuse or abuse, including failure to properly maintain or service;
(iii) improper, negligent or faulty servicing or repair works done by
anyone other than an Electrolux authorised repairer or ASPD;
(iv) normal wear and tear;
(v) power surges, electrical storm damage or incorrect power supply;
(vi) incomplete or improper installation;
(vii) incorrect, improper or inappropriate operation;
(viii) insect or vermin infestation;
(ix) failure to comply with any additional instructions supplied with
the Product;
In addition, Electrolux is not liable under this warranty if:
(a) the Product has been, or Electrolux reasonably believes that the
Product has been, used for purposes other than those for which the
Product was intended, including where the Product has been used
for any non-domestic purpose;
(b) theProductismodiedwithoutauthorityfromElectroluxinwriting;
(c) the Product’s serial number or warranty seal has been removed
or defaced.
8. How to claim under this warranty: To enquire about claiming under
this warranty, please follow these steps:
(a) carefully check the operating instructions, user manual and the
terms of this warranty;
(b) have the model and serial number of the Product available;
(c) have the proof of purchase (e.g. an invoice) available;
(d) telephone the numbers shown below.
9. Australia: For Products and services provided by Electrolux in Australia:
Electrolux goods come with guarantees that cannot be excluded under
the Australian Consumer Law. You are entitled to a replacement or
refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the Product
repaired or replaced if the Product fails to be of acceptable quality and
the failure does not amount to a major failure. ‘Acceptable quality’ and
‘major failure’ have the same meaning as referred to in the ACL.
10. New Zealand: For Products and services provided by Electrolux in New
Zealand, the Products come with a guarantee by Electrolux pursuant
to the provisions of the Consumer Guarantees Act, the Sale of Goods
Act and the Fair Trading Act. Where the Product was purchased in New
Zealand for commercial purposes the Consumer Guarantee Act does
not apply.
11.Condentiality: You accept that if you make a warranty claim, Electrolux
and its agents including ASPD may exchange information in relation to
you to enable Electrolux to meet its obligations under this warranty.
Warranty
FOR SALES IN AUSTRALIA AND NEW ZEALAND
APPLIANCE: ELECTROLUX SPARE PARTS & ACCESSORY PRODUCTS
Important Notice
Before calling for service, please ensure that the steps listed in clause 8 above have been followed.
FOR SERVICE
ortondtheaddressofyournearest
customer care centre in Australia
PLEASE CALL 1300 363 640
For the cost of a local call (Australia only)
AUSTRALIA
ELECTROLUX HOME PRODUCTS
163 O’Riordan Street, Mascot NSW 2020
electrolux.com.au
FOR SPARE PARTS
ortondtheaddressofyournearest
spare parts distributor in Australia
PLEASE 13 13 50
For the cost of a local call (Australia only)
FOR SERVICE
ortondtheaddressofyournearest
authorised service centre in New Zealand
PLEASE CALL 0800 10 66 10
(New Zealand only)
NEW ZEALAND
ELECTROLUX (NZ) Limited
3-5 Niall Burgess Road, Mount Wellington
electrolux.co.nz
FOR SPARE PARTS
ortondtheaddressofyournearest
spare parts centre in New Zealand
PLEASE 0800 10 66 20
(New Zealand only)
ESP&A_Warr_May17
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