Loading ...
Loading ...
Loading ...
9
Before contacting the customer care department, check the NAC web site for more extensive cleaning, maintenance,
troubleshooting and part replacement instructions at www.napoleongrills.com. Contact the factory directly for replacement
parts and warranty claims. The customer service department is available between 9 AM and 5 PM (Eastern Standard Time) at
1-866-820-8686 or fax at 1-705-727-4282. In order to process a claim, we must be provided with the following information:
1. Model and serial number of the unit.
2. Part number and description.
3. A concise description of the problem ('broken' is not sufficient).
4. Proof of purchase (photocopy of the invoice).
In some cases the customer care representative may request to have the parts returned to the factory for inspection, before
providing replacement parts. The parts must be shipped prepaid to the attention of the customer care department with the
above information.
Before contacting customer care, please note that the following items are not covered by the warranty:
-costs for transportation, brokerage or export duties
-labour costs for removal and reinstallation
-costs for service calls to diagnose problems
-discoloration of stainless steel parts
-part failure due to lack of cleaning and maintenance, or use of improper cleaners.
ORDERING REPLACEMENT PARTS
An odour emitting
from the waterfall.
Problem Possible Causes Solution
Bacterial build up
in stagnant water.
See Water section in manual.
Keep the waterfall running at all times, to keep the water moving.
Ensure the ultraviolet-light (optional) is working. See Water section
in manual.
An addivitve such as “Fountec” manufactured by McGrayel, or
hyrdrogen peroxide may be added to the water. See Water section in
manual for complete details.
Dirty or contaminated water.
Loading ...
Loading ...
Loading ...