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8
Problem Possible Causes Solution
Dry spots on water-
fall surface.
Insufficient flow. Increase flow by opening water flow valve.
Surface not cleaned
properly.
Clean with liquid TSP (or TSP Substitute) to remove oily residue.
Lights not working. Lights not plugged in. Plug lights into nearest electrical receptacle.
UV-light not plugged in. Plug UV-light into nearest electrical receptacle.UV-light not working.
(optional)
Improper start-up proce-
dure.
Ensure surface of waterfall is wet before starting by spraying with water
or washing with wet cloth.
Bulb(s) are broken. Replace light bulb(s).
Bulb no longer good. Replace UV-light bulb.
Water leaking on
floor.
Water level too high. Check that the basin drain is hooked-up properly and not blocked,
preventing water from escaping. Ensure that there is adequate drop
from the fountain to the basin. Also check that the float valve is working
properly and not overfilling the basin.
Leaking connection. Check all connections and ensure they are tight. If leaking, re-tighten.
Weld leaking in waterfall
housing.
Inspect waterfall thoughly and ascertain exactly where the leak is
coming from. Drain all water, and dry thoroughly. Apply a bead of clear
silicone to the inside surface of the weld. Let stand 24 hours before re-
filling with water.
Plugged ports in manifold. Turn off water and remove manifold tube. Inspect and clean. See
cleaning instructions.
Water leaking out sides of
waterfall.
Wipe the sides of the waterfall frame with an oiled(WD40) rag to repel
water.
TROUBLESHOOTING
Drain is gurgling. Insufficient drop from
fountain reservoir to basin.
Ensure there is at least 1” per foot drop from the fountain outlet to the
basin inlet.
P-trap created in drain line. Ensure that there is a consistent slope from the fountain outlet to basin
inlet without a dip that would trap water.
Certain drain configurations
may have a tendency to
gurgle.
Reduce the flow through the flow control valve, or loosen the fitting in the
left hand drain (loosen a couple of turns at a time, and then test).
Water dripping from
lip of top retainer.
Decorative panel is not
touching front lip of retainer.
Remove the panel and flex out the panel tension springs. Ensure
positive tension on panel. Replace the decorative panel.
Water not flowing. Pump not plugged in.
Plug pump into nearest GFI protected receptacle.
Insufficient water level. Add water to recommended level. Pump must be submerged by 1-2” at
all times.
Pump is “vapour-locked”. The pump may have an air bubble in it, preventing it from pushing water
through. Unplug the pump, and plug it back in several times, or momen-
tarily turn the valve to the purge setting.
Water flow control valve
turned off.
Turn valve to on position.
Sediment filter plugged.
Replace filter.
Pump burned out. Replace pump.
Waterfall appears to
be rusting.
High concentration of iron in
water.
The waterfall and components are made entirely of stainless steel and
cannot rust. Use CLR remover to clean the iron deposits off the affected
areas and refill the waterfall with the recommended distilled water.
Burrs on edges of LUXIDIO
panel.
Turn off the water. Remove the burr on the edge of the groove with a
utility knife.
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