Alienware
Tri-Mode Wireless Gaming Headset
AW920H
User’s Guide
Regulatory Model: AW920H/ UD2202u
1
Notes, Cautions and Warnings
NOTE: A NOTE indicates important information that helps you make better
use of your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of
data if instructions are not followed.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
Copyright © 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other
trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be
trademarks of their respective owners.
2022 – 01
Rev. A00
2
Contents
What‘s in the box ............................................................. 5
Features ........................................................................... 6
Headset ...........................................................................................6
Accessories ..................................................................................... 7
Charging the headset ...................................................... 8
Battery life ......................................................................................9
Turning on/off your headset ....................................................... 10
Auto power off ............................................................................. 10
Connecting the headset to your device ......................... 11
System requirements ................................................................... 11
Inserting the boom microphone .................................................. 11
Connecting the headset to your device using the USB wireless
dongle ........................................................................................... 12
Connecting the headset to your device using Bluetooth .......... 13
Connecting the headset to your device using the Inline audio
cable .............................................................................................. 14
Configuring the headset on your computer .................15
Alienware Command Center (AWCC) ........................ 17
Installing AWCC .......................................................................... 17
Installing AWCC through Windows Update ............................. 18
Installing AWCC from the Dell Support website ...................... 18
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Updating the firmware .................................................. 19
Updating the headset firmware manually ................................. 19
Updating USB wireless dongle firmware manually .................. 19
Activate Dolby Atmos for Headphone ......................... 18
Using the headset ........................................................... 20
Adjusting the headset .................................................................. 20
Using features on the headset ...................................... 21
Muting/unmuting the microphone ............................................ 22
Active Noise Cancellation (ANC) on/off ................................. 23
Replacing the ear pads ............................................................... 24
Regulatory label position ............................................................ 25
Troubleshooting ............................................................. 26
Specifications . ................................................................30
Warranty information .................................................... 31
Limited warranty and return policies ........................................ 31
For U.S. customers: ..................................................................... 31
For European, Middle Eastern and African customers: ............ 31
For non-U.S. customers: ............................................................. 31
Safety information ......................................................... 32
4
What‘s in the box
1 Alienware Tri-Mode Wireless Gaming Headset AW920H 2 USB-A to USB-C charging cable
3 USB wireless dongle 4 Documents
5 3.5 mm inline audio cable 6 Detachable boom microphone
7 USB-A to USB-C adaptor 8 Soft carry pouch
NOTE: Charge the headset to activate it before turn it on for the first time.
NOTE: The documents shipped with your headset may vary depending on
the region.
NOTE: Soft carry pouch is for protecting headset and preventing dust.
5
Features
Headset
1 Indicator LED
2
Power button
3 Headset touch control area 4
Inline audio cable/Boom microphone port
5 USB-C Charging port 6
ANC On/Off slider
7 Microphone mute button
8
2.4G/BT/BT pairing switch slider
6
Accessories
1 Microphone mute slider
2
Microphone
3 Microphone 4
Microphone mute LED
7
Charging the headset
To charge the headset, connect USB-C end of the USB-A to USB-C cable to the
USB-C port on your headset. Connect the other end to the USB port on your
computer.
NOTE: For best results, ensure that the battery is fully charged when using
it for the first time.
NOTE: To improve battery life, turn off the power switch when the headset
is not used.
8
Battery life
The headset battery can last up to 30 hours of gaming/audio playback and 55
hours during Bluetooth mode (with the lights turned off and ANC off). The
complete charging of battery may take less than 2.5 hours.
When the headset is turned off and charging, the LED light and Alienhead logo
indicates the battery status.
Battery status
Fully charged
Power LED and Alienhead logo lights stay green.
While charging
Power on: LED light and Alienhead logo changed between amber and green for 12
seconds,
then go to previous lighting effect .
Power off: Light changed between amber and green.
When battery less than 20%
Power LED: LED light slowly blinks in amber.
Alienhead logo: Light fast blinks in amber for 5 seconds, then go dark for 15 seconds.
This cycle repeats until battery dead.
9
Turning on/off your headset
Hold the power button on the right ear cup for two seconds to turn on/off the
headset.
Auto power off
When USB wireless dongle connection is lost or Bluetooth is not connected
(either the computer is turned off or the USB wireless dongle is removed from
the USB port), the headset will automatically turns off after 30 minutes. To turn
the headset on, press the Power button.
10
Connecting the headset to your device
System requirements
▪ One USB port for USB wireless dongle
▪ One USB port for charging (optional)
▪ Microsoft Windows 10 or Microsoft Windows 11 64-bit/Mobile/PS4/XboxOne
Inserting the boom microphone
Inserting the boom microphone firmly into the boom microphone port of the
headset. (for connection by wireless dongle or Bluetooth)
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Connecting the headset to your device using the USB wireless
dongle
1. Plug the USB wireless dongle into the USB-A to USB-C adaptor, and then
connect the adaptor to the USB port on your computer.
2. Slide the pairing switch slider on the headset to 2.4GHz mode. The headset
and the USB wireless dongle are pre-paired.
3. The LED lights up white when connected.
12
Connecting the headset to your device using Bluetooth
1. Turn on the Bluetooth in your computer before connecting the headset using
Bluetooth.
2. Slide the pairing switch slider to the bottom for two seconds. You will see
that the blue light blinks, which indicates pairing mode is on.
3. Connect the headset to computer, laptop, smartphone or tablet and so on.
The LED lights up blue when connected.
13
Connecting the headset to your device using the Inline audio
cable
1. Connect one end of the 3.5 mm inline audio cable to the boom microphone
port on your headset, and connect the other end to the audio/headset port on
your computer or mobile device.
2. The headset speakers and the microphone on the cable continue to work
even when the headset is turned off, as long as the headset is connected to a
3.5 mm inline audio cable. The buttons and LEDs stop functioning if the headset
is turned off.
3. While using the 3.5 mm inline audio cable, the audio source will be provided
only by the Inline cable. The 2.4G mode and the Bluetooth mode still continue
to work even after removing the audio cable.
4. When using the 3.5 mm inline audio cable, the headset will compatible with
any device with audio jack port like mobile, XboxOne, and PS4.
NOTE: Audio from 3.5 mm inline audio cable will be muted when USB-C cable
is connected to a power source for charging.
14
Configuring the headset on your computer
To use your headset for gaming or to listen to music from your computer, it has to
be selected as the default playback device and the default recording device in
Windows Audio Settings.
1. On the taskbar, right-click the speaker icon and click Sounds. The Sounds
dialog box appears.
2. Click the Playback tab and set the following:
▪ Set AW920H Game as the default playback device.
▪ Set AW920H Chat as the default communication device.
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3. Click the Recording tab, set the Alienware AW920H Chat as the default
device.
4. Click the Communications tab, select Do nothing. Click OK.
16
Alienware Command Center (AWCC)
Alienware Command Center (AWCC) provides a single interface to transform
your Windows computer into an enhanced gaming environment. This application
enables you to perform the following functions:
NOTE: You will experience limited functionality in AWCC when your
device is connected by Bluetooth.
1. In the FX menu, you can access the following features:
▪ View device connection type when it is connected through Bluetooth.
▪ View battery level and charging status.
▪ Change lighting color and animation in the Lighting tab.
2. In the Settings tab, you can access the following settings:
▪ View firmware version and upgrade the device firmware to the latest
version under the Update tile.
▪ Reset the device settings to factory default.
NOTE: For more information, please see the AWCC application Online
Help.
Installing AWCC
To use the AWCC features, uninstall Alienware Headset Center (AWHC) if you
have already installed AWHC on your computer. You need to install AWCC to
configure the features available in Alienware Tri-Mode Wireless Gaming Headset
AW920H.
Before installing AWCC on your computer, ensure that your computer is
connected to internet. If your computer is preinstalled with AWCC 5.0 or later,
you can configure your Alienware gaming headset through FX available in AWCC.
If your computer is not preinstalled with AWCC 5.0 or later, install AWCC
through Windows Update or from the Dell Support website at
https://www.dell.com/support. AWCC requires Windows 10 version 16299 or
later and Windows 11.
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Installing AWCC through Windows Update
1. Connect your Alienware USB wireless dongle to your computer through USB
port. The AWCC application is downloaded and installed automatically.
2. AWCC installation may take up to 10 minutes to complete.
3. Go to the program folder to ensure that the AWCC installation is complete.
Then launch AWCC. Perform the following steps to download additional
software:
▪ In the Settings window, click Windows Update.
▪ Click Check for updates to check the Alienware driver update progress. If
the driver update is not responding on your computer, install AWCC from the
Dell support website.
Installing AWCC from the Dell Support website
1. Download the latest version of the following applications at
https://www.dell.com/support/drivers
▪ Alienware Command Center
▪ Alienware Gaming Headset driver
2. Go to the folder where you saved the setup files.
3. Double-click the setup file and follow the on-screen instructions to install the
application.
NOTE: You can customize the headset features and lighting effects by
using the AWCC application.
Activate Dolby Atmos for Headphone
The headset automatically activates Dolby Atmos when connected to Microsoft
Windows 10 or Microsoft Windows 11 computer by following the steps below:
1. Go to Microsoft Store.
2. Download the free Dolby Access app.
3. Connect the headset to the computer.
4. Once connected, Dolby Access will detect your device and activate Dolby
Atmos for Headphones.
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Updating the firmware
For best performance, update your headset and USB wireless dongle firmware to
the latest version.
Updating the headset firmware manually
1. Go to http://www.dell.com/support and search for AW920H.
2. From the Drivers & Downloads tab, download AW920H Headset FW
update tool.
3. Connect your headset to your computer through the USB cable.
4. Open the downloaded AW920H Headset FW update tool file.
5. Click on the Update button.
Once the firmware update is complete, the
“Update Complete! OK” message is displayed.
6. Close the window.
NOTE: Disconnecting the USB cable from the computer, closing the AWCC
software, or shut down of computer during firmware update may damage the
headset.
Updating USB wireless dongle firmware manually
1. Go to http://www.dell.com/support and search for AW920H.
2. From the Drivers & Downloads tab, download AW920H Dongle FW
update tool.
3. Connect your dongle to your computer through.
4. Open the downloaded AW920H Dongle FW update tool file.
5. Click on the Update Dongle button. O
nce the firmware update is complete,
the “Update Complete! OK” message is displayed. Close the window.
NOTE: Disconnecting the USB wire
less dongle, closing the AWCC
software, or shut down of computer during firmware update may damage the
USB wireless dongle.
19
Using the headset
Adjusting the headset
Adjust the headband and ear pads to find the optimal fit for your head. When
using boom microphone, position it approximately two centimeters away from
your mouth.
The ear cups can be rotated to wear the headset around the neck comfortably, or
for easier storage.
20
Using features on the headset
Touch control features
Use your finger to touch the effective touch area on right ear cup to control the
volume, music play, call answer, call reject, and so on:
Swipe up or down
▪ Swipe up or down for unit volume increment or decrement.
1. Using Bluetooth
- When volume level is at 0 to 10%, unit volume is 5%.
- When volume level is at 10 to 90%, unit volume is 8%.
- When volume level is at 90 to 100%, unit volume is 5%.
2. Using the USB wireless dongle
- Unit volume is 6%.
Swipe up or down, and hold
▪ Swipe up and hold for continuous increment.
▪ Swipe down and hold for continuous decrement.
Swipe forward or back
▪ Swipe forward to the next track.
▪ Swipe backward to the previous track.
Double tap
▪ Play and/or Pause.
▪ Answer and/or hang up call.
Triple tap
▪ Turn on/ off the Alienhead lighting.
Tap and hold for three seconds
▪ Toggle between Active-Noise Cancellation (ANC) and Transparency mode.
(no response if ANC off)
▪ Reject the incoming call.
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NOTE: Please tap and swipe with one finger only.
Muting/unmuting the microphone
Press the mute button on the left ear cup to mute or unmute the microphone. The
microphone mute indicative light on boom microphone turns red when the
microphone is muted.
Press the mute button and hold for five seconds to enable or disable the AI-NR
(Noise Reduction function is automatically on when turn on the headset) which
can identify user's voice and remove the surrounding noise during call.
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Alternatively, use the mute slider on the 3.5 mm inline audio cable to mute or
unmute the microphone when the inline audio cable is connected.
Active Noise Cancellation (ANC) on/off
Use the ANC slider on the left ear cup to turn on/off the ANC.
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Replacing the ear pads
To remove the ear pad, hold the ear pad firmly and then pull the ear pad away
from the headset.
Note that left and right ear pads are different. Fit the triangular marks on the ear
pad and the ear cup. Push the hooks of the ear pad directly into the holes of ear
cup firmly.
24
Regulatory label position
There are three regulatory labels attached to the headset. One is on the right ear
cup and two are on the left ear cup. Remove the cushion to find their positions.
Left earcup
Right earcup
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Troubleshooting
Problems
Possible solutions
Headset has no sound Ensure that the headset is turned on, and properly
connected through the wireless dongle, Bluetooth, or
Inline audio cable.
Ensure that you’re not using the headset with Inline
audio connection while charging.
Ensure that the audio player is playing music, and
that the computer volume and media player volume
are on and not muted.
Click the volume icon on your computer.
Adjust the
volume level on the volume bar.
Check the playback setting on the computer, and
ensure that the default device is set to DEVICE
NAME.
Check the headset is within range (10 m) of the
wireless dongle or connected mobile devices. (if
connected through the wireless dongle or Bluetooth)
Check wireless connection is good.
Check that the headset is connected to wireless
dongle (recommended mode) on your computer
during game.
The person on
the other end
cannot hear me
Ensure that the microphone is positioned close to
the mouth.
Ensure that the microphone is not muted. The mute
light on boom microphone should be off.
26
Problems Possible solutions
Check the record setting on the computer, and
ensure that the default device is set to DEVICE
NAME.
Check that the boom microphone is fully inserted
into the microphone port. (if connected through the
wireless dongle or Bluetooth)
Ensure that the headset is within range (10 m) of the
wireless dongle or connected mobile devices (if
connected through the wireless dongle or Bluetooth).
Ensure that the audio plug end is well inserted into
the boom microphone port on your headset and
computer respectively (if connected through the
inline audio cable).
Ensure that the mute slider on the inline audio cable
is not muted.
Abnormal sound
is coming out of
the headset
Check if something is obstructing the headset.
Adjust the volume level up and down, and check if
the abnormal sound changes.
Ensure that the headset is within range (10 m) of the
wireless dongle or connected mobile devices. (if
connected through the wireless dongle or Bluetooth)
Ensure that the inline audio plug is fully inserted into
the audio port of the computer or mobile devices. (if
connected through the audio cable)
27
Problems Possible solutions
Unbalanced
sound in the
headset
Check the computer volume balance is set correctly.
- Right-click the headset icon.
- Select playback devices.
- Right-click default playback devices, and select
Properties.
- Select Levels, and click Balance. Ensure that the
L and R values are the same.
Headset lights
do not light up
Ensure that the headset is turned on.
Open Alienware Command Center, and ensure that
the lights are turned on.
Wireless range is
too short
Ensure that the wireless dongle or connected
mobile devices with Bluetooth is not covered or
blocked by metal or electronic objects.
Try connecting the wireless dongle to the USB port
on the side of your computer, rather than the USB
port at the back of your computer.
Ensure that no other USB device is connected
adjacent to the wireless dongle.
Microphone
picks up too
much
background
noise
Ensure that the microphone is positioned close to
the mouth.
Open Alienware Command Center, and reduce the
microphone volume.
28
Problem Possible solution
Microphone
mute is not
working when
connected with
inline audio
cable
Ensure that the audio plug end is well inserted into
the boom microphone port on your headset and
computer respectively.
Ensure that the microphone mute button on the
inline audio cable is set to MUTE OFF.
Ensure that the audio plug end with 5 poles is
inserted to the headset port, and the end with 4
poles is inserted to your computer or mobile.
Ensure that the microphone mute button on the
inline audio cable is set to MUTE OFF.
Alienware
command center
does not
recognize the
headset
Ensure that the headset is turned on and the
headset is connected to the computer through the
USB wire, wireless dongle or Bluetooth pairing.
Reconnect the wireless dongle, pair the headset
using the Bluetooth, or restart Alienware Command
Center.
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Specifications
Specifications Value
Headset weight
300 g
Headset dimensions Length: 174.15 mm (6.86 inches)
Width: 101.04 mm (3.98 inches)
Height: 209.73 mm (8.26 inches)
Microphones
Noise Reduction microphone
Speaker
40 mm Dynamic PureSound speaker (Hi-Fi)
Speaker maximum input power
50 mW
Speaker frequency range
20Hz – 40kHz
Operating temperature
5°C to 40°C (41°F to 104°F)
Storage temperature
-5°C to 45°C (23°F to 113°F)
Operating humidity
5% to 90% relative humidity
30
Warranty information
Limited warranty and return policies
The Alienware Tri-mode Wireless Gaming Headset AW920H carries a 2-years
limited hardware warranty. If purchased together with a Dell computer, it will
follow the system warranty.
For U.S. customers:
This purchase and your use of this product are subject to Dell’s end user
agreement, which you can find at https://www.dell.com/terms
. This document
contains a binding arbitration clause.
For European, Middle Eastern and African customers:
Dell-branded products that are sold and used are subject to applicable national
consumer legal rights, the terms of any retailer sale agreement that you have
entered into (which will apply between you and the retailer) and Dell’s end user
contract terms.
Dell may also provide an additional hardware warranty – full details of the Dell
end user contract and warranty terms can be found by going to
https://www.dell.com, select your country from the list at the bottom of the
“home” page, and then click the “terms and conditions” link for the end user
terms or the “support” link for the warranty terms.
For non-U.S. customers:
Dell-branded products that are sold and used are subject to applicable national
consumer legal rights, the terms of any retailer sale agreement that you have
entered into (which will apply between you and the retailer) and Dell’s warranty
terms. Dell may also provide an additional hardware warranty – full details of
Dell’s warranty terms can be found by going to: https:/www.dell.com/terms,
select your country from the list at the bottom of the “home” page, and then click
the “terms and conditions” link or the “support” link for the warranty terms.
NOTE: Warranty for soft carry pouch is not covered.
31
Safety information
Keep the volume at optimal levels while in use. Do not listen at high volume
levels for a long period. Prolonged exposure to a high volume may cause a high
sound pressure and may cause a risk of hearing damage.
32
