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45
TROUBLESHOOTING
Concern Potential Cause Common Solution
Dispenser (Ice & Water)
Dispenser
will not
dispense
ice.
• There is no ice in the
bin to be dispensed.
• The refrigerator doors
are not completely
closed.
• Dispenser paddle has
been pressed too long
and the dispenser
motor has overheated.
• See the “Ice maker is not making
any ice” section above.
• Be sure the refrigerator doors are
completely closed.
• The motor overload protector will
reset in about three minutes and
then ice can be dispensed.
Ice
dispenser is
jammed.
• Ice has melted and
frozen around auger
due to infrequent
use, temperature
fluctuations, and/or
power outages.
• Ice cubes are jammed
between ice maker and
back of ice container.
• Remove ice container, thaw,
and empty the contents. Clean
container, wipe dry, and replace in
proper position. When new ice is
made, dispenser should operate.
• Remove ice cubes that are jamming
the dispenser.
Dispenser
will not
dispense
water.
• Water filter not seated
properly.
• Water filter is clogged.
• Household water line
valve is not open.
• Remove and reinstall the water
filter. For PurePour, be sure to push
the filter in all the way until it clicks
into place and is secured inside of
the water filter housing.
• Replace filter cartridge. Be sure
to push filter all the way in until
it clicks into place and is secured
inside of the water filter housing.
• Open household water line
valve. See CONCERN column
AUTOMATIC ICE MAKER.
Water
not cold
enough.
• The water dispensing
system is not designed
to chill water.
• Add ice to cup or container before
dispensing water.
Water has
an odd
taste and/or
odor.
• Water has not been
dispensed for an
extended period of
time.
• Unit not properly
connected to cold
water line.
• Draw and discard 10-12 glasses of
water to freshen the supply.
• Connect unit to cold water line
that supplies water to the kitchen
faucet.
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