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49-2001056 Rev. 0 31
Troubleshooting Tips ... Before you call for service
Problem Possible Cause What To Do
Sometimes the oven
takes longer to
preheat to the same
temperature
Cookware or food in oven. The cookware or food in the oven will cause the oven to
take longer to preheat. Remove items to reduce preheat
time.
Number of racks in oven. Adding more racks to the oven will cause the oven to
take longer to preheat. Remove some racks.
Different cooking modes.
The different cooking modes use different preheat methods
to heat the oven for the specific cooking mode. Some
modes will take longer than others (i.e. convection bake).
Display flashes Power failure. Reset the clock.
Unable to set cook
time or delay time
You forgot to enter a cooking mode first. See the Options section
Oven racks are difficult
to slide
The shiny, silver-colored racks were
cleaned in a self-clean cycle.
Apply a small amount of vegetable oil to a paper towel
and wipe the edges of the oven racks with the paper
towel. Do not spray with Pam
®
or other lubricant sprays.
Drawer does not slide
smoothly or drags
The drawer is out of alignment. Fully extend the drawer and push it all the way in See
the Care and cleaning of the range section.
Drawer is over-loaded or load is
unbalanced.
Reduce weight. Redistribute drawer contents.
Steam from the vent When using the ovens, it is normal to
see steam coming out of the oven vents.
As the number of racks or amount of
food being cooked increases, the amount
of visible steam will increase.
This is normal.
Water remaining on
oven floor after Steam
Clean cycle
This is normal. Remove any remaining water with a dry cloth or sponge.
Oven will not steam
clean
Display flashes HOT. Allow the oven to cool to room temperature and reset the
controls.
Oven controls improperly set. See the Using Steam Clean section.
Oven door is not closed. Make sure you close the door to start steam clean cycle.
Display prompts for
Probe Temperature
This is reminding you to enter a probe
temperature after plugging in the probe.
Enter a probe temperature.
Drawer does not open Pushing near the left or right edge of the
drawer panel.
Push on the center of the drawer panel.
Blockage behind the drawer panel
preventing the drawer from being
pushed in.
Remove any item that is blocking the drawer from sliding
back.
Power cord interfering with the drawer. Pull the oven forward. Position the power cord to leave
clearance for the rear of the storage drawer.
TROUBLESHOOTING TIPS
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