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Page 32 of 33
Troubleshooting
The troubleshooting tips here are for general information only. The information may
save you the trouble of a service call. If your pizza oven requires service, contact Crown
Verity customer service at 1-888-505-7240.
Pizza oven won’t light:
•
Do you hear a rapid clicking noise when you press and hold the electronic ignition button? If
there is no clicking, or the clicking is slow or faint, replace the ignition batteries (refer to the
Caring for Your Pizza Oven section of the manual).
•
If you do hear rapid clicking, but the pizza oven won’t light with the electronic ignition, try
manually lighting the oven (follow the instructions in the Lighting Your Pizza Oven section of
this manual). If the oven does not light manually, there may not be any gas getting to the
burners. Turn the pizza oven control knobs to the OFF position. Confirm that the pizza oven is
connected to the gas supply, that the main gas supply is on, or that the LP cylinder is not empty.
Pizza oven won’t get to temperature:
If the oven does not get to operating temperature within 30 minutes of starting, the
burners may not be getting sufficient gas flow.
•
If possible re-orient the oven to ensure that excessive wind is not affecting performance.
•
Leaving the burner valve open before opening the cylinder valve may cause the flow
control device to activate. Close all valves and follow the lighting procedures.
•
LP cylinder does not have enough gas to deliver proper pressure. Change the tank if
necessary. In some situations, in cold ambient temperatures, an LP cylinder will ice up,
creating a drop in pressure. If this happens, turn off the tank and let it warm up before
trying again. A full tank is less likely to ice up than a tank that is less than half full.
•
Check that the Main gas supply is fully on and not only partially opened.
•
Orifices are clear and not clogged. A clogged orifice creates a dangerous situation. Do not
use the pizza oven until the issue has been resolved (See Caring for Your Pizza Oven).
Pizzas stick to the cooking deck:
•
The oven is most likely not hot enough when the pizza is put in. Pizzas are also more likely
to stick when they are cold. The cooking deck must be hot, and pizza dough should ideally
be at room temperature before putting it in the oven.
The oven is producing a lot of smoke:
•
This is typically caused by something oily getting onto the cooking deck. If this
happens, the only thing you can do is to try and burn it off. Oily foods should never be
placed directly on the cooking deck. Burnt cheese or other solids can be scraped or
brushed off the cooking deck.
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