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After Sales Support
(AU) 1300 886 649 (NZ) 0800 836 761 | tempo.org/support
26
Wi-Fi Connection (Cont.)
Table 4: Wi-Fi troubleshooting
Problem Possible cause and solution
During the set-up,
the washing machine
cannot be configured
successfully.
Check and ensure you have internet reception and your
mobile phone and the washing machine are connected to
the same Wi-Fi network.
Check and ensure your Wi-Fi password is correct.
Check and ensure that no firewalls or other restrictions
are set.
Check and ensure that the router works normally—check
the network requirements.
Ensure that the washing machine, router and mobile are
all on the same Wi-Fi network and within the signal range.
I cannot control the
washing machine with
my mobile.
If a message is displayed to alert you to an identification
failure, the washing machine has been reset and the
mobile phone lost control permission. You need to
reconnect the phone to the washing machine, following
the set-up instructions in this manual.
If after these steps you still cannot control the washing
machine with your mobile, please delete the machine from
your device list and reconnect again.
My mobile phone
cannot find the washing
machine.
If a message is displayed to alert you that the device
is offline, please check and ensure that your washing
machine is connected to your mains supply and power is
switched on at the outlet.
Also ensure that your router is connected to the mains
supply and that the router and your mobile phone are
properly connected to your Wi-Fi network.
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