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Problem solving guide
78
Other problems
Problem Cause and remedy
Food has frozen to-
gether.
The food packaging was not dry when placed in the
freezer.
Use a blunt instrument, e.g. a spoon handle or
plastic scraper, to prise it apart carefully.
The external walls of
the appliance feel
warm.
This is not a fault. The heat created by the evapor-
ator is used to prevent condensation.
There is no audible
alarm even though the
door has been open for
a long time.
Not a fault! The alarm has been switched off in Set-
tings mode (see “Selecting further settings – Setting
the volume/Switching alarms and audible tones
on/off”).
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