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Page 26
ENGLISH
TROUBLESHOOTING & WARRANTY
TROUBLESHOOTING
Troubleshoot your problem by using the chart below. If the unit still does not work
properly, contact W Appliance Co. customer service center or the nearest authorized
service center. Customer must never troubleshoot internal components.
SYMPTOMS POSSIBLE CAUSE SOLUTIONS
Thumping
sound
Heavy wash loads may
produce a thumping
sound. Washer load may
be out of balance.
This is normal. If sound continues,
washer is probably out of balance.
Stop and redistribute wash load.
Pause the cycle and redistribute the
load.
Vibrating noise Packaging materials
were not removed.
Wash load may be
unevenly distributed in
the tub. Not all leveling
feet are resting rmly
and evenly on the oor.
Floor not rigid enough.
See the UNPACKING AND
REMOVING SHIPPING MATERIAL
section in the installation
instructions. Pause the cycle and
redistribute the load. See Leveling
the Washer in the Installation
Instructions. Make sure that the
oor is solid and does not ex.
See Flooring in the Installation
Requirements.
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