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Requesting Assistance or Service
To avoid unnecessary service calls, please check "Before you call for Service" on
Pages 24. It may save you the cost of a service call. If you still need help, follow the
instructions below.
If you need Assistance or Service
Call the Consumer Assistance Center
toll free at 1-800-253-1301.
Our consultants are
available to assist you.
When calling:
Please know the purchase date, and
the complete model and serial number of your
appliance (see page 4). This information wil! help
us better respond to your request.
Our consultants provide assistance with:
• Features and specifications on our full line of
appliances.
• Installation information.
• Use and maintenance procedures.
If you need Replacement Parts
• Accessory and repair parts sales
• Do-it-yourself repair help
• Specialized customer assistance (Spanish
speaking, hearing impaired, limited vision, etc.)
• Referrals to local dealers, service companies, and
repair parts distributors
Our service technicians are trained to fulfill the
product warranty and provide after-warranty service,
anywhere in the United States.
To locate the authorized service company in your
area, you can also look in your telephone directory
Yellow Pages.
If you need to order replacement parts, we
recommend that you only use our factory
authorized parts. Our replacement parts will fit
right and work right, because they are made to
the same exacting specifications used to build our
new appliances.
To locate replacement parts in your area, call our
Consumer Assistance Center telephone number or
your nearest authorized service center.
For further Assistance
If you need further assistance, you can write to us
with any questions or concerns at:
Consumer Assistance Center
c/o Correspondence Dept.
2000 North M-63
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your
correspondence.
If the dealer, authorized servicer, and we have failed
to resolve your problem, you can contact the Major
Appliance Consumer Action Program (MACAP).
MACAP is a group of independent consumer experts
that voice consumer views at the highest levels of the
major appliance industry. MACAP will in turn inform
us of your action.
Major Appliance Consumer Action Program
20 North Wacker Drive
Chicago, IL 60606
- 25 -
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