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EN
8
Troubleshooting
NOTICE
For more FAQ and more information, go to www.amazon.com/dp/B095X5HTLS
Problem
I can’t identify the neutral wires.
Solutions
» If you have tried to identify the wires and are still unsure, call a qualied electrician.
» Turn o the power to your switch, remove the face plate and the existing switch, then
examine the wires. If you see a bundle of white wires, it is likely that those are neutral
wires.
Problem
I can’t identify the LOAD and LINE wires.
Solution
» Turn o the power to your switch, remove the face plate and the existing switch, then turn
the power back on. Without touching any part of your existing switch or wires, hover the
voltage tester over the black wires. The voltage tester will ash and make a sound when
hovering over the LINE wire. When the voltage tester doesn’t glow at all, that is the LOAD
wire.
» If you have tried to identify the wires and are still unsure, call a qualied electrician.
Problem
My light is too dark.
Solutions
» You can change the lowest dimming brightness. See “Adjusting the dimming range” on
page 4 for more information.
Problem
The Amazon Basics smart switch won’t connect to my network.
Solutions
» Check that your Alexa-enabled device and the Alexa app have the latest software version.
» Check that your paired device is within 30 ft. (9 m) of your switch.
» Make sure it’s connecting to a 2.4 GHz network. It is not compatible with a 5 GHz network.
» If you have a dual WiFi router broadcasting both 2.4 GHz and 5 GHz signals, make sure you
are connecting to the 2.4 GHz one.
» If you have a dual WiFi router and both network signals have the same name, rename one
and try reconnecting to the 2.4 GHz network.
» Do a factory reset. See “Factory reset” on page 7.
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