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English94
Troubleshooting
Troubleshooting
Problem Possible causes Action
The burners do
not burn evenly.
Burner components are not
assembled correctly.
Review page 79.
Burners are dirty. • Clean the burner components.
• Review pages 76, 77, 78.
Very large or
yellow surface
burner flames.
The wrong burner orifice is
installed.
Check the burner orifice size, and
contact your installer if you have
the wrong orifice (LP gas instead of
natural gas or vice versa).
Control display
Problem Possible cause Solution
The display goes
blank.
A fuse in your home may be
blown or the circuit breaker
tripped.
Replace the fuse or reset the
circuit breaker.
Touch controls
do not respond
when tapped
There is foreign matter caught
between the buttons
Remove the foreign matter and
try again.
There is moisture on the
exterior
Remove the moisture and try
again.
The lock function is set Check whether the lock function
is set.
NX9900R_PRO RANGE_DOP36M96GL_DG68-01105C-02_EN.indd 94 2019-07-29 10:52:50
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