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23
TROUBLESHOOTING
weber.com
Error Code Cause Solution
E6 Start Up Failure
1. The grill will automatically run the shutdown procedure if the grill is still hot. Open
the grill lid and wait until the grill has completed the shutdown procedure and
completely cooled.
CAUTION: Do not unplug the grill or power it o during the shutdown procedure.
2. Once the shutdown procedure is complete, power o the grill and unplug from
power source.
3. Open the grill lid and remove the cooking grates, FLAVORIZER bars, heat diuser,
and heat bae from the cookbox.
4. Clean the cookbox and burn pot of any ash or debris using a grill brush or scraper to
direct it into the ash and grease system.
CAUTION: Allow time for the ash and debris to fully extinguish before cleaning the grill.
5. Remove and clean any ash or grease from inside the ash and grease system. Once
cleaned, reinstall the drawer. Replace disposable drip pans as needed.
6. Plug the grill into the power source and power on the grill.
7. Turn and push the dial on the controller to select 400°F as your grill temperature.
8. As the grill starts to preheat, visually inspect the glow plug at the bottom of the
cookbox.
WARNING: Do not touch the glow plug to check if it is hot. If the glow plug is operating
correctly, it will start to glow in color as it heats.
If the glow plug is operating correctly:
9. Reinstall the heat bae, heat diuser, FLAVORIZER bars and cooking grates inside
the cookbox.
NOTE: If you continue to experience start up failure, empty the hopper using the pellet slide
door and check for any obstructions at the auger.
If the glow plug is not operating correctly:
• The grill will remain cool and will not ignite. Shutdown the grill by pressing and holding
the dial on the controller. Contact the Customer Service Representative in your area
using the contact information on our website for glow plug replacement.
E7 Motor Failure
The grill will automatically run the shutdown procedure if the grill is still hot. Open the
grill lid and wait until the grill has completed the shutdown procedure and completely
cooled.
CAUTION: Do not unplug the grill or power it o during the shutdown procedure.
See the following instructions on how to check the motor’s electrical connection. If the
motor is not operating after securing the motor connection, contact the Customer Service
Representative in your area using the contact information on our website for motor
replacement.
E8 Thermocouple Error
The grill will automatically run the shutdown procedure if the grill is still hot. Open the
grill lid and wait until the grill has completed the shutdown procedure and completely
cooled.
CAUTION: Do not unplug the grill or power it o during the shutdown procedure.
Contact the Customer Service Representative in your area using the contact information
on our website to replace the thermocouple.
E9 Low Fuel Detection Error
The grill will automatically run the shutdown procedure if the grill is still hot. Open the
grill lid and wait until the grill has completed the shutdown procedure and completely
cooled.
CAUTION: Do not unplug the grill or power it o during the shutdown procedure.
See the following instructions on how to clean the low fuel sensor window. If the low
fuel sensor is not operating properly after cleaning, contact the Customer Service
Representative in your area using the contact information on our website for low fuel
sensor replacement.
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