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21
TROUBLESHOOTING
weber.com
Error Code Cause Solution
E3 Grill Flame is Out
1. The grill will automatically run the shutdown procedure if the grill is still hot. Open
the grill lid and wait until the grill has completed the shutdown procedure and
completely cooled.
CAUTION: Do not unplug the grill or power it o during the shutdown procedure.
2. Once the shutdown procedure is complete, power o the grill and unplug from
power source.
3. Open the grill lid and remove the cooking grates, FLAVORIZER bars, heat diuser,
and heat bae from the cookbox (A).
4. Clean the cookbox and burn pot of any ash or debris using a grill brush or scraper to
direct it into the ash and grease system (B).
CAUTION: Allow time for the ash and debris to fully extinguish before cleaning the grill.
5. From the rear of your SMOKEFIRE grill, place a large bucket or container underneath
the middle of the hopper (C).
6. Pull the hopper slide door located on the rear of the hopper to release the pellets
into the container below (D). Scoop any excess pellets left inside the hopper through
the hopper slide door.
7. From the rear of your SMOKEFIRE grill, remove the rear access panel by removing
four screws (E).
8. Disconnect wire connection from the motor by pinching the clip and pulling the quick
disconnect plug. (F).
9. Remove the auger/motor assembly by first removing three screws and washers
from the mounting bracket (G). Carefully slide and twist the auger/motor assembly
out and away from the grill (H).
NOTE: Visually note the orientation of the motor when installed on the grill.
10. Clean the auger tube and auger/motor assembly to remove any pellets and debris
that may have been jamming the auger.
11. Before reinstalling the auger/motor assembly back into the auger tube, verify that
the shear pin and hardware are still intact (I). Both sides of the pin should be fully
engaged and visible. The auger should not pull away from the motor. If the shear
pin or hardware are broken, it should be replaced before reassembling. Contact a
WEBER Customer Service Representative in your area using the contact information
on our website for a replacement.
12. Reinstall the auger/motor assembly by sliding the auger through the auger tube and
fastening the assembly with three screws and washers (J) (K).
CAUTION: Make sure the auger/motor assembly is in the correct orientation when reinstalling
into the auger tube. See illustration (K).
13. Connect the motor’s electrical connection. Make sure the connector is securely
joined to the motor (L).
14. Reinstall the rear access panel (M).
15. Reinstall the heat bae, heat diuser, FLAVORIZER bars and cooking grates inside
the cookbox (N).
16. Remove and clean any ash or grease from inside the ash and grease system. Once
cleaned, reinstall the drawer (O). Replace disposable drip pans as needed.
17. Push the hopper slide door closed (P).
18. Open the hopper lid and fill the hopper with your choice of WEBER SMOKEFIRE ALL
NATURAL HARDWOOD PELLETS (Q).
Plug in, power on the grill, and begin a cook to allow the controller to run diagnostics.
If the E3 error code still remains on the controller, contact the Customer Service
Representative in your area using the contact information on our website. See the
following instructions on the Grill Flame Out procedure.
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