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22
TROUBLESHOOTING
Error Code Cause Solution
E4
Communication Failure
(NOTE: This notification will only
be seen in the app.)
1. The grill will automatically run the shutdown procedure if the grill is still hot. Open
the grill lid and wait until the grill has completed the shutdown procedure and
completely cooled.
CAUTION: Do not unplug the grill or power it o during the shutdown procedure.
2. Once the shutdown procedure is complete, power o the grill and unplug from
power source.
3. Wait one minute, then plug the grill back into the power source and power on the
grill to begin your cook.
E5 Grill is too Hot
1. The grill will automatically run the shutdown procedure if the grill is still hot. Keep
the grill lid closed and wait until the grill has completed the shutdown procedure
and completely cooled.
CAUTION: Do not unplug the grill or power it o during the shutdown procedure.
2. Once the shutdown procedure is complete, power o the grill and unplug from
power source.
3. Open the grill lid and remove the cooking grates, FLAVORIZER bars, heat diuser,
and heat bae from the cookbox.
4. Clean the cookbox and burn pot of any ash or debris using a grill brush or scraper to
direct it into the ash and grease system.
CAUTION: Allow time for the ash and debris to fully extinguish before cleaning the grill.
5. Reinstall the heat bae, heat diuser, FLAVORIZER bars and cooking grates inside
the cookbox.
6. Remove and clean any ash or grease from inside the ash and grease system. Once
cleaned, reinstall the drawer. Replace disposable drip pans as needed.
7. Plug the grill into the power source and power on the grill to begin your cook.
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