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Troubleshooting
Problem Possible Solutions
Sound distorted or appears
wavy.
• Some electrical appliances may affect the TV. If you turn off the appliance
and the interference goes away, then move it further away from TV.
• Insert the power plug of the TV set into another power outlet.
Sound is blurry or cuts out
momentarily.
• If you use an external antenna, check the direction, position and connection
of the antenna.
• Adjust the direction of your antenna or reset or fine tune the channel.
Note:
• This product does not support decoding of DTS CD bitstreams. Playback of this format may produce
undesirable noise.
Network Issues
When the TV has difficulties in connecting to the Internet, these steps may help resolve the problem.
Problem Possible Solutions
The TV cannot connect to
your network or apps.
• Make sure the TV has a network connection.
• Contact your Internet service provider.
The wireless network
connection fails.
• Make sure your wireless modem/router is on and connected to the Internet.
The wireless network signal
is too weak.
• Position your wireless router, modem router, or access point in a central
location. Avoid putting it in a corner.
External Device Connection Issues
When the TV has difficulties with external device connection, these steps may help resolve the problem.
Problem Possible Solutions
I have connected an external
source to my TV but I get no
picture and/or sound.
• Check whether the connection between the external device and your TV is
correct.
• Make sure you have made the correct selection of input source.
There is no signal or weak
signal in the cable box.
• If there is no signal occasionally, unplug cable from TV and re-plug after 60
seconds.
• If there is always no signal, or the signal cannot be restored after plugging
and unplugging, you can try Menu > HDMI Format if you select HDMI as
input, to confirm whether the signal can be recognized.
• Change to another HDMI port.
• Change to another HDMI cable.
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