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Troubleshooting
Picture Issues
When the TV has picture problems, these steps may help resolve the problem.
Problem Possible Solutions
No picture, or black and
white picture.
• Unplug the TV power cord from AC outlet and re-plug after 60 seconds.
• Check that the Color Saturation is set to 50 or higher.
• Try different TV channels.
The picture is distorted.
• The compression of video content may cause picture distortions, especially
in fast-moving pictures from sports programmes and action movies.
• If the signal reception is weak or poor, screen distortion may be visible but
it is not a malfunction.
• Mobile phones used close to the TV (within 1m) may cause noise on
analogue and digital channels.
The picture is blurry or
flickering, or cuts out
momentarily.
•
> Settings > Picture > Sharpness. You can try to increase or
decrease the Sharpness.
• If you use an external antenna, check the direction, position and connection
of the antenna.
• Adjust the direction of your antenna, or reset or fine tune the channel.
The picture appears red,
purple, pink and other
colors.
•
> Settings > Picture > Calibration Settings > White Balance.
You can try to increase or decrease the White Balance.
Picture distorted or appear
wavy.
• Some electrical appliances may affect the TV. If you turn off the appliance
and the interference goes away, then move it further away from TV.
• Insert the power plug of the TV into another power outlet.
Note:
• If the problem persists, check the signal strength or refer to the external device’s user manual.
Sound Issues
When the TV has a sound problem, these steps may help resolve the problem.
Problem Possible Solutions
There is no sound or
the sound is too low at
maximum volume.
• Check the volume control of the device (cable or satellite box, DVD, Blu-
ray, etc.) connected to your TV.
Picture is normal, but no
sound.
• Check the volume settings.
• Check if 'Mute' mode is set to on.
The speakers are making an
odd sound.
• Make sure that the audio cable is connected to the correct audio output
connector on the external device.
• For antenna or cable connections, check the signal information.
• A low signal level may cause sound distortions.
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