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BASIC TROUBLESHOOTING
My HEOS device turns off and the power LED flashes in red
Solution Refer to Page
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The protection circuit has been activated due to a rise in temperature within your HEOS device. Turn the power off, wait about
an hour until this device cools down sufficiently, and then turn the power on again.
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Check the speaker connections. The protection circuit may have been activated because speaker cable core wires came in
contact with each other or a core wire was disconnected from the connector and came in contact with the rear panel of this
device. After unplugging the power cord, take corrective action such as firmly re-twisting the core wire or taking care of the
connector, and then reconnect the wire.
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Depending on the speakers that are connected, the protection circuit may activate and the power may be turned off when music
is played at a high volume. (The Power indicator flashes in red) If this happens, configure the “Volume Limit” setting.
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Music cuts out or delays sometimes
Solution Refer to Page
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Make sure your Internet connection is operating correctly. If you are sharing your network with other users or devices, they may
be using most of your bandwidth (especially if they are streaming video).
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Contents Setup Use Troubleshooting Status LED Appendix
Troubleshooting
53
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