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Page 14
INSTALLATION TROUBLE SHOOTING
Issue Solution
Latch Working Backwards-
Lock unlocks when lock
button is pushed or locks
when unlock button or code is
pushed.
Direction switch is set to incorrect setting.
Remove the Interior Assembly and move the
switch to the opposite direction.
• Check that your switch is set in the correct
position Left or Right Handed door.
If Correct
• Rotate Interior Knob and reinstall Interior
Assembly. Retest again while holding Interior
Assembly in place.
Interior Knob will not turn. Knob or vertical tailpiece is installed in
incorrect position. Remove Interior Assem-
bly and reposition the Interior Knob. With the
Deadbolt Latch retracted verify that the tailpiece
is vertical.
Lock will not function
electronically.
• Check that all batteries are fresh high quality
Alkaline Batteries.
• Check for proper polarity (+ -) of all batteries.
• Check that the Control Wire is attached to the
Interior Assembly.
Lock gives error signal when
opening or locking and Dead-
bolt Latch will not extend or
retract completely when door
is closed.
Unlock door using Key or Interior Knob. While
door is open, check that the Deadbolt Latch
operates smoothly. Check for proper alignment
of the strike plate, adjust as needed to assure
there is no binding against the Deadbolt Latch.
Deadbolt Latch is sticking. Installation screws of the lock may be too tight
and have to be loosened.
• Remove Interior Assembly.
• Slightly loosen the Mounting Plate screws.
• Lock and unlock using the Key.
• Reattach Control Wire and Interior Assembly.
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