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Before You Call
Solutions to Common Problems
OCCURENCE POSSIBLE CAUSE/SOLUTION
Metalmarks. Sliding or scraping of metal utensils on cooktop surface. Do not slide metal
utensils on cooktop surface. Use a ceramic-glass cooktop cleaning cream to
remove the marks. See "To Clean the Cooktop Glass" section under General
Cleaning.
Brown streaks or specks. Believers are cooked onto surface. Use razor blade scraper to remove soil. See
"To Clean the Cooktop Glass" section under General Cleaning.
Areas of discoloration with metallic Mineral deposits from water and food. Remove using a ceramic-glass cooktop
sheen, cleaning cream. Use cookware with clean, dry bottoms.
Poor baking results. Many factors affect baking results. Make sure the proper rack position is used.
Center food in the oven and space pans to allow air to circulate. Allow the oven
to preheat to the set temperature before placing food in the oven. Try adjusting
the recipe's recommended temperature or baking time. If you feel the oven is too
hot or cool, see "Adjusting Oven Temperature" in this Owner's Guide.
Flames inside oven or smoking Excessive spiltovers in oven. Set self-clean cycle for a longer cleaning time.
from vent. Excessive spillovers in oven. This is normal, especially for pie spillovers or large
amounts of grease on the oven bottom. Wipe up excessive spillovers before
starting the self-clean cycle. If flames or excessive smoke are present, stop the
self-clean cycle and follow the steps under "Stopping or Interrupting the Self-
Cleaning Cycle".
Oven smokes excessively during
broiling.
Control(s) not set properly. Follow instructions under "Setting Oven Controls".
Make sure oven is opened to Broil Stop Position.
Meat too close to the element. Reposition the rack to provide proper clearance
between the meat and the element. Preheat broil element. Preheat broil element
for searing.
Grid on broiler pan wrong side up and grease not draining. Always place grid on
the broiler pan with ribs up and slots down to allow grease to drip into pan.
Grease has built up on oven surfaces. Regular cleaning is necessary when
broiling frequently. Old grease or food spatters cause excessive smoking.
Self-cleaning cycle does not work. Control(s) not set properly. Follow instructions under "Oven Cleaning" in the
Electronic Oven Control Guide.
Self-cleaning cycle was interrupted. Stop time must be 3 to 4 hours past the start
time. Follow steps under "Stopping or Interrupting the Self-Cleaning Cycle" in the
Electronic Oven Control Guide.
Soil not completely removed after
self-cleaning cycle.
Failure to clean bottom, front top or oven, frame or door area outside oven seat.
These areas are not in the self-cleaning area, but get hot enough to burn on
residue. Clean these areas before the self-cleaning cycle is started. Burned-on
residue can be cleaned with a stiff nylon brush and water or nylon scrubber. Be
careful not to damage the oven seat.
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