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20
Before You Call • Solutions to common problems
Oven light does not work.
Cannot move appliance easily.
Appliance must be accessible for
service.
• Cabinets not square or are built in too tightly. Contact builder or installer to
make appliance accessible.
• Carpet interferes with appliance. Provide sucient space so appliance can
be lifted over carpet.
Appliance is not level.
• Be sure oor is level, strong & stable enough to adequately support range.
• If oor is sagging or sloping, contact a carpenter to correct the situation.
• Poor installation. Place oven rack in center of oven. Place a level on the oven
rack. Adjust leveling legs at base of appliance until the rack is level.
• Kitchen cabinet alignment may make range appear not level. Be sure
cabinets are square & have sucient room for appliance clearance.
• Be sure the oven light is secure in the socket. Also see Replacing oven light in
the Care & Cleaning section.
Before you call for service, review the following list. It may save you time & expense. Possible solutions to these problems are
provided with the problem listed:
Entire appliance does not operate.
• Make sure power cord is plugged properly into outlet.
• Electrical power outage. Check house lights to be sure. Call your local
electric company for service outage information.
• Service wiring is not complete. Call 1-800-4-MY-HOME® for assistance (See
back cover).
• The time of day is not set. The time of day must rst be set in order to
operate the oven. See Setting clock in Setting Oven Controls section.
• Be sure the oven controls are set properly for the desired function. See
Setting Oven Controls section and review instructions for the desired cooking
function in this manual or see “Entire appliance does not operate” in this
checklist.
Problem
Solution
Poor baking results.
• Many factors aect baking results. Make sure the proper oven rack position
is used. Center food in the oven and space pans to allow air to circulate.
Allow the oven to preheat to the set temperature before placing food in the
oven. Try adjusting the recipe’s recommended temperature or baking time.
If you feel the oven is too hot or cool, see Adjusting oven temperature in
Setting Oven Controls section.
Oven portion of appliance does not
operate.
• Be sure the correct surface control knob is turned ON for element needed.
Surface element is too hot or not hot
enough.
• Incorrect surface control setting. Adjust power level setting.
Surface element does not heat or does
not heat evenly.
• Lightweight or warped pans used. Use only at, evenly balanced, medium or
heavyweight cookware. Flat pans heat better than warped pans. Cookware
materials and weight of the material aect heating. Heavy & medium-weight
pans heat evenly. Because lightweight pans heat unevenly, foods may burn
easily.
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