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Troubleshooting
My Tread Audio Box will not stay connected
• Verify the Tread Audio Box device is receiving power.
• Verify that Bluetooth technology is enabled on your paired navigation device or smartphone.
• Move the navigation device or smartphone closer to your Tread Audio Box device.
• Verify that your vehicle's battery is supplying at least 8 V of power.
There is no sound coming from the speakers
• Verify that all connections from the source device and/or the amplifier are connected correctly to the speaker
terminals.
The system lacks bass or high frequencies
• Verify that the correct wire polarity is observed between the source and speakers.
The wires should be connected positive to positive and negative to negative.
• Verify that the speakers are attached firmly to the mounting surface.
• Verify that the tone settings for each zone are accurate.
The audio is distorted
• Verify that the source volume is not too loud for the speaker, and reduce the volume if necessary.
• Verify that any panels surrounding the speaker on the vehicle are not rattling.
• Verify that the source device and the amplifier, if used, are connected to the speaker terminals correctly.
• If the speaker is connected to an amplifier, verify that the input level of the amplifier is matched to the output
level of the stereo. For more information, see the manual for the amplifier.
The LED lights will not turn on
• Verify that all wiring connections are correct and tight.
• Verify that the LEDs are enabled in the Tread app (Enabling LED Groups, page 17).
Can the device get wet?
The device is designed to operate in wet conditions, and it can be submerged for limited periods of time. Always
operate the device in accordance with the water rating listed in the device specifications (Device Information,
page 21). Submerging the device in water for prolonged periods of time may cause corrosion on the electrical
contacts.
20 Troubleshooting
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