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26
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
The machine is ‘On’ but
ceases to operate
• Turn machine o. Wait for
60 minutes and turn machine
back on.
• If problem persists, call Sage
®
Customer Service Centre.
Steam pouring out of
group head
• Turn machine o. Wait for
60 minutes and turn machine
back on.
• If problem persists, call Sage
®
Customer Service Centre.
Espresso only drips from
• Coee is ground
too nely.
• Adjust the grind size to a higher
number to make the grind size
slightly coarser.
too quickly
• The coee is ground
too coarsely.
• Coee beans are stale.
• Adjust the grind size to a lower
number to make the grind size
slightly ner.
• Use freshly roasted coee
beans with a 'Roasted On' date
and consume between 5-20
days after that date.
• Cups not pre-heated. • Rinse cups under hot water
outlet and place on cup
warming tray.
• Milk not hot enough
(if making a cappuccino
or latté etc).
• Increase the milk temperature.
Refer to 'Adjusting Milk
Temperature', page 9.
No crema
• Coee beans are stale. • Use freshly roasted coee
beans with a 'Roasted On' date
and consume between 5–20
days after that date.
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