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25
EN
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE WHAT TO DO
Pumps continue to operate
/ Steam is very wet / Hot
water outlet leaks
• Using highly filtered,
demineralised or distilled
water which is aecting how
the machine is designed
to function.
• We recommend using
cold, ltered water. We do
not recommend using water
with no / low mineral content
such as highly ltered,
demineralised or distilled
water. If the problem persists,
contact Sage
®
Customer
Service Centre.
the group head
• Machine has not reached
operating temperature.
• Allow time for the machine to
reach operating temperature.
The POWER button will stop
ashing when machine is
ready.
• Water tank is empty. • Fill tank. Prime the system by:
• 1) Pressing 2 CUP button to
run water through
the group head for
30 seconds.
• 2) Pressing HOT WATER
button to run water through
the hot water outlet for
30 seconds.
• Water tank not fully inserted
and locked.
• Push water tank in fully and
lock latch closed.
FILL TANK on LCD but
water tank is full
• Water tank not fully inserted
and locked.
• Push water tank in fully and
lock latch closed.
No steam or hot water
• Machine is not turned on or
up to operating temperature.
• Ensure the machine is
plugged in and the POWER
button is illuminated but not
ashing.
No hot water
• Water tank is empty. • Fill water tank.
No steam
• Steam wand is blocked. • Refer to 'Cleaning the Steam
Wand', page 19.
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